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Date: 2023-04-18 16:55:50 +08
To: All Customers
From: Remote Support
	A secure, encrypted connection has been established.
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Date: 2023-04-18 16:55:58 +08
To: All Customers
From: Remote Support
	The customer permitted this session to be recorded.
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Date: 2023-04-18 16:55:58 +08
To: All Customers
From: Remote Support
	Your support representative will be with you shortly. This session may be recorded for quality assurance.
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Date: 2023-04-18 16:56:49 +08
To: Everyone
From: Remote Support
	Yashraj (Adobe) can now have full access to customer's computer.
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Date: 2023-04-18 16:57:03 +08
To: Everyone
From: Remote Support
	The elevation attempt succeeded.
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Date: 2023-04-18 16:57:04 +08
To: Everyone
From: Remote Support
	Yashraj (Adobe) has stopped viewing the customer's screen.
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Date: 2023-04-18 16:57:12 +08
To: All Customers
From: Remote Support
	A secure, encrypted connection has been established.
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Date: 2023-04-18 16:57:13 +08
To: Everyone
From: Remote Support
	Yashraj (Adobe) can now have full access to customer's computer.
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Date: 2023-04-18 16:58:39 +08
To: Everyone
From: Yashraj (Adobe)
	Can you show me the files in the Lightroom Classic application?
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Date: 2023-04-18 16:59:21 +08
To: Everyone
From: Sukla M C
	This only happens consistantly in the first export
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Date: 2023-04-18 16:59:33 +08
To: Everyone
From: Sukla M C
	for over a month now (approx)
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Date: 2023-04-18 17:00:06 +08
To: Everyone
From: Yashraj (Adobe)
	Alright. So after the first export, it does not cause the same issue again?
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Date: 2023-04-18 17:00:16 +08
To: Everyone
From: Sukla M C
	no
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Date: 2023-04-18 17:02:40 +08
To: Everyone
From: Yashraj (Adobe)
	Can you please try to create a new watermark and apply it  so that we can see when exactly does it occur?
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Date: 2023-04-18 17:04:13 +08
To: Everyone
From: Sukla M C
	these are teh general settings i use
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Date: 2023-04-18 17:04:45 +08
To: Everyone
From: Yashraj (Adobe)
	Alright. Thank you for showing the workflow that you follow.
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Date: 2023-04-18 17:05:27 +08
To: Everyone
From: Sukla M C
	1200px Jpeg compression at 70
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Date: 2023-04-18 17:05:33 +08
To: Everyone
From: Sukla M C
	now when i export again
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Date: 2023-04-18 17:06:46 +08
To: Everyone
From: Sukla M C
	the watermarks are applied correctly
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Date: 2023-04-18 17:08:25 +08
To: Everyone
From: Yashraj (Adobe)
	I understand what you are trying to say. Let me try to assist you with that.
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Date: 2023-04-18 17:08:31 +08
To: Everyone
From: Sukla M C
	The RAW's are shot in AdobeRGB
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Date: 2023-04-18 17:08:47 +08
To: Everyone
From: Sukla M C
	but this workflow has been there for a couple of years now
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Date: 2023-04-18 17:09:04 +08
To: Everyone
From: Sukla M C
	this bug cropped up only recently (around / Feb / March)
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Date: 2023-04-18 17:09:42 +08
To: Everyone
From: Yashraj (Adobe)
	Thank you for the information. Please allow me to check a few things.
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Date: 2023-04-18 17:10:31 +08
To: Everyone
From: Remote Support
	Yashraj (Adobe) is performing task: Run...
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Date: 2023-04-18 17:12:54 +08
To: Everyone
From: Yashraj (Adobe)
	Please try exporting a new batch and let me know the results.
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Date: 2023-04-18 17:13:04 +08
To: Everyone
From: Sukla M C
	ok
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Date: 2023-04-18 17:22:47 +08
To: Everyone
From: Yashraj (Adobe)
	As you mentioned earlier, it started happening after the recent update of the application that was rolled out in the month of Feb?
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Date: 2023-04-18 17:23:33 +08
To: Everyone
From: Sukla M C
	YES, that is around the time i started using this new watermark and i noticed this behaviour
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Date: 2023-04-18 17:24:56 +08
To: Everyone
From: Sukla M C
	The source and exported PNG file that was created on feb / march
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Date: 2023-04-18 17:25:31 +08
To: Everyone
From: Sukla M C
	an any such corruption is within the first 10 files
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Date: 2023-04-18 17:27:00 +08
To: Everyone
From: Yashraj (Adobe)
	Alright. Around the same time that the application was updated, you also started using a new watermark as well?
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Date: 2023-04-18 17:27:10 +08
To: Everyone
From: Sukla M C
	yes
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Date: 2023-04-18 17:27:28 +08
To: Everyone
From: Sukla M C
	but the colours in the logo have remained the same for years now
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Date: 2023-04-18 17:28:10 +08
To: Everyone
From: Yashraj (Adobe)
	Additionally, you shared two images and the .png is being used by Lightroom Classic and the .psd is being used by Photoshop. Is that correct?
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Date: 2023-04-18 17:28:26 +08
To: Everyone
From: Sukla M C
	the pas file was used to export the watermark
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Date: 2023-04-18 17:28:46 +08
To: Everyone
From: Sukla M C
	btw this behaviour is there on another water mark having same colours
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Date: 2023-04-18 17:29:35 +08
To: Everyone
From: Sukla M C
	this was on 21-02
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Date: 2023-04-18 17:29:49 +08
To: Everyone
From: Yashraj (Adobe)
	I see. Can you please try to use the .png watermark for exporting this time and not the .psd watermark?
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Date: 2023-04-18 17:29:57 +08
To: Everyone
From: Sukla M C
	so yes it started in FEB since this watermark was being used for a few months by then
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Date: 2023-04-18 17:30:22 +08
To: Everyone
From: Sukla M C
	The PNG is what is being used to watermark (the psd is just the source file)
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Date: 2023-04-18 17:30:46 +08
To: Everyone
From: Sukla M C
	have shared it just in case you want to investigate colourprofiles and hex values of teh colours
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Date: 2023-04-18 17:31:39 +08
To: Everyone
From: Yashraj (Adobe)
	Alright. So it started with the latest update. Let us try a few more steps and if it is still the same then we will rollback the application version and confirm if it is the latest version that is not supporting the watermark.
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Date: 2023-04-18 17:33:49 +08
To: Everyone
From: Yashraj (Adobe)
	Please go ahead and try exporting again..
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Date: 2023-04-18 17:34:47 +08
To: Everyone
From: Sukla M C
	and this problem is in the first export only ... subsequent exports are fine
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Date: 2023-04-18 17:35:59 +08
To: Everyone
From: Sukla M C
	as long as settings dont change
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Date: 2023-04-18 17:36:29 +08
To: Everyone
From: Yashraj (Adobe)
	Yes. I saw that as well. It seems that the watermark is causing a conflict with the latest version of the application. Shall we go ahead and rollback the application version to confirm the same?
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Date: 2023-04-18 17:36:37 +08
To: Everyone
From: Sukla M C
	yes
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Date: 2023-04-18 17:38:12 +08
To: Everyone
From: Yashraj (Adobe)
	As there is a new update available, first we will do that because if it is a minor bug, then it is possible that it got fixed in the recent update. If it still stays the same, then we will go ahead rollback the application version.
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Date: 2023-04-18 17:38:22 +08
To: Everyone
From: Sukla M C
	sure
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Date: 2023-04-18 17:43:04 +08
To: Everyone
From: Sukla M C
	Just once, lets try with the sharpen option disabled and check
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Date: 2023-04-18 17:43:29 +08
To: Everyone
From: Yashraj (Adobe)
	Sure. We can try with and without that as well
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Date: 2023-04-18 17:48:57 +08
To: Everyone
From: Sukla M C
	just tried one last combination of settings... you can go ahead and check with a pervious release
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Date: 2023-04-18 17:50:06 +08
To: Everyone
From: Yashraj (Adobe)
	Sure. Before going with the last step, there is one last procedure we will follow. Please create a new catalog and try importing the folder there and then try using the same watermark
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Date: 2023-04-18 17:50:24 +08
To: Everyone
From: Sukla M C
	I create a new catalogue every month
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Date: 2023-04-18 17:50:42 +08
To: Everyone
From: Sukla M C
	it has existed for new catalogue for March
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Date: 2023-04-18 17:50:48 +08
To: Everyone
From: Sukla M C
	and one more for April
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Date: 2023-04-18 17:51:15 +08
To: Everyone
From: Yashraj (Adobe)
	Alright. And is the same issue present on both the catalogs?
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Date: 2023-04-18 17:52:02 +08
To: Everyone
From: Sukla M C
	yes
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Date: 2023-04-18 17:53:06 +08
To: Everyone
From: Yashraj (Adobe)
	Alright. Then we will go ahead with the rollback. May I know the version on which the watermark was working fine?
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Date: 2023-04-18 17:53:50 +08
To: Everyone
From: Sukla M C
	Dec-Jan releases were fine i suppose
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Date: 2023-04-18 17:57:57 +08
To: Everyone
From: Yashraj (Adobe)
	Please go ahead and try using the watermark.
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Date: 2023-04-18 18:01:21 +08
To: Everyone
From: Sukla M C
	works fine in old version
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Date: 2023-04-18 18:02:40 +08
To: Everyone
From: Sukla M C
	can you raise a bug/issue and give its tracking number...
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Date: 2023-04-18 18:06:07 +08
To: Everyone
From: Yashraj (Adobe)
	Yes. It seems that the watermark is conflicting with the latest version of the application. What I would suggest is that you keep using this version and update the application when the next version rolls out, that is, version 12.5 and if it is still the same then I would suggest that you go for version 13.
Sure. You can fill out the form below to report the bug that you are facing and our engineering team will surely look into it and fix it in the upcoming updates.
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Date: 2023-04-18 18:06:10 +08
To: Everyone
From: Yashraj (Adobe)
	https://www.adobe.com/products/wishform.html
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Date: 2023-04-18 18:07:01 +08
To: Everyone
From: Sukla M C
	ok
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Date: 2023-04-18 18:08:12 +08
To: Everyone
From: Yashraj (Adobe)
	Here, after signing in, you can click on the Post to community and post the bug that you are facing.
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Date: 2023-04-18 18:08:37 +08
To: Everyone
From: Sukla M C
	For now will go the latest version (i can reexport the first 10 images) that way i can use the latest features too
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Date: 2023-04-18 18:10:43 +08
To: Everyone
From: Yashraj (Adobe)
	If you want to use the latest feature then you will have to use the latest version but if you are not planning on using the latest features on a daily basis, then I would suggest that you continue with the version 12.1. I apologize for the inconvenience caused to you. I really do.
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Date: 2023-04-18 18:11:01 +08
To: Everyone
From: Sukla M C
	its ok,
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Date: 2023-04-18 18:11:07 +08
To: Everyone
From: Sukla M C
	the new fatures save more time
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Date: 2023-04-18 18:11:12 +08
To: Everyone
From: Sukla M C
	than the small inconvinence
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Date: 2023-04-18 18:12:08 +08
To: Everyone
From: Yashraj (Adobe)
	If that is what you want then sure, please use the latest version. May I go ahead and install the latest version again?
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Date: 2023-04-18 18:13:54 +08
To: Everyone
From: Sukla M C
	i'll do it
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Date: 2023-04-18 18:14:00 +08
To: Everyone
From: Sukla M C
	thanks for your help
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Date: 2023-04-18 18:14:50 +08
To: Everyone
From: Yashraj (Adobe)
	I am sorry we couldn't reach a resolution that you were hoping for. I do apologize from the bottom of my heart. Is there anything else I can help you with?
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Date: 2023-04-18 18:15:20 +08
To: Everyone
From: Sukla M C
	This looks like a bug and probably needs developers to look into it
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Date: 2023-04-18 18:16:01 +08
To: Everyone
From: Sukla M C
	so was not expecting it to be resolved (requested support so that i can bring t to Adobe's focus so that it can be resolved )
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Date: 2023-04-18 18:17:32 +08
To: Everyone
From: Yashraj (Adobe)
	For sure. Please fill that form and we will let our engineering team know the same and they will try to come up with a fix in the coming months. Please accept our sincere apologies.
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Date: 2023-04-18 18:19:59 +08
To: Everyone
From: Yashraj (Adobe)
	Please let me know if there anything else I can help you with?
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Date: 2023-04-18 18:20:17 +08
To: Everyone
From: Sukla M C
	That is all
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Date: 2023-04-18 18:20:40 +08
To: Everyone
From: Sukla M C
	I will report a bug from the form
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Date: 2023-04-18 18:21:20 +08
To: Everyone
From: Yashraj (Adobe)
	Sure. Please do that and I will do the needful from my end as well. Happy to help. You may receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks! Have a great day ahead! Take care.