---------------------------------------------------------- Date: 2021-07-03 15:30:01 +08 To: All Customers From: Remote Support A secure, encrypted connection has been established. ---------------------------------------------------------- Date: 2021-07-03 15:30:11 +08 To: All Customers From: Remote Support The customer permitted this session to be recorded. ---------------------------------------------------------- Date: 2021-07-03 15:30:12 +08 To: All Customers From: Remote Support Your support representative will be with you shortly. This session may be recorded for quality assurance. ---------------------------------------------------------- Date: 2021-07-03 15:30:27 +08 To: Everyone From: Remote Support Aman (Adobe) can now only view the customer's screen. ---------------------------------------------------------- Date: 2021-07-03 15:30:49 +08 To: Everyone From: Remote Support Aman (Adobe) has stopped viewing the customer's screen. ---------------------------------------------------------- Date: 2021-07-03 15:30:58 +08 To: All Customers From: Remote Support A secure, encrypted connection has been established. ---------------------------------------------------------- Date: 2021-07-03 15:31:00 +08 To: Everyone From: Remote Support Aman (Adobe) can now only view the customer's screen. ---------------------------------------------------------- Date: 2021-07-03 15:32:00 +08 To: Everyone From: Remote Support Aman (Adobe) can now view and control the customer's screen. ---------------------------------------------------------- Date: 2021-07-03 16:02:16 +08 To: Everyone From: Remote Support Aman (Adobe) is performing task: Activity Monitor ---------------------------------------------------------- Date: 2021-07-03 16:03:01 +08 To: Everyone From: Aman (Adobe) [openurl]https://helpx.adobe.com/content/dam/help/en/creative-cloud/help/uninstall-creative-cloud-desktop-app/jcr_content/main-pars/accordion_container_1803253102/accordion-par/accordion-item-0/accordion-item-par/procedure_917339213_/proc_par/step_0/step_par/download_section/download-1/creative_cloud_uninstallermac.zip[/openurl] ---------------------------------------------------------- Date: 2021-07-03 16:03:19 +08 To: Everyone From: Aman (Adobe) [openurl]https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_5_0/osx10/ACCCx5_5_0_617.dmg[/openurl] ---------------------------------------------------------- Date: 2021-07-03 16:34:22 +08 To: Everyone From: Remote Support This session has been transferred to the General queue. ---------------------------------------------------------- Date: 2021-07-03 16:34:22 +08 To: All Customers From: Remote Support Thank you for your patience. Your request is important to us, and our next available representative will assist you as soon as possible. ---------------------------------------------------------- Date: 2021-07-03 16:39:32 +08 To: All Customers From: Remote Support A secure, encrypted connection has been established. ---------------------------------------------------------- Date: 2021-07-03 16:39:52 +08 To: All Customers From: Remote Support Thank you for your patience. Your request is important to us, and our next available representative will assist you as soon as possible.