Hi b.rembrandt,   Apologies for the inconvenience caused.   We are working on the fix for widget issues after the upgrade to 12.6. As soon as the fix is ready will update this thread. ... View more

Hi Angelo36960776jrgj,   Can you try the below steps and let me know if this works?   1. CLose Captivate. 2. Go to : C:\Users\Public\Documents\Adobe 3. Rename Elearning Assets folder. 4. Go to : C:\Program Files\Adobe\Adobe Captivate\utils 5. Double CLick - CleanPreferencesWin.bat 6. Launch Captivate and try again. ... View more

Hi sages23907682,   We need to check the issue at your end. I will drop you an email and we can connect to troubleshoot the issue.     ... View more

Hi Adam20196195dv4u,   Please email us at tcssup@adobe.com and we will help you with the cancellation. ... View more

Hi carly_inseer,   Can you please email us at "captivatehelp@adobe.com" with the project cpt file to test? We can connect to check the issue. ... View more

Hi Vijay,   Can you contact us at "captivatehelp@adobe.com" and we can connect to check the issue at your end? ... View more

Hi,   Please try deleting the below folders on MAc and try again: * On Mac:* /Users/Shared/Adobe/eLearning Assets and * /Users/Shared/Adobe/Installer ... View more

Hi carly_inseer,   Please  drop us an email at captivatehelp@adobe.com and we can connect to help with your use cases. ... View more

Hi carly_inseer,   Please try selecting the title and from properties panel increase the line spacing and see if this works for you. ... View more

Hi CHris,   Can you try the beow steps and see if this resolves the issue?   Step 1 - Delete the folders mentioned below: * On Windows:* C:\Users\Public\Documents\Adobe\eLearning Assets\12.0 * C:\Users\Public\Documents\Adobe\Adobe Captivate * On Mac:* /Users/Shared/Adobe/eLearning Assets * /Users/Shared/Adobe/Installer   Step 2- Reset the Preferences for Captivate.   Regards, Mayank ... View more

Hi,   We are getting the above link checked to make the download available for New Captivate. In the mean time you may download it directly from here: https://www.adobe.com/products/captivate/vipdownload.html ... View more

Hi marksheppard68,   Can you share the steps you tried to trigger a crash in new Captivate? This will hep us in reproducing the issue and fixing it.   Regards, Mayank ... View more

Hi lisar47675339,   Can you share the use case where you want to have more than one target for a drag object? ... View more

Hi Annikaa222,   There is no way to convert Perpetual to Subscription license.  You can purchase single individual subscription license for Captivate online.    Please visit https://www.adobe.com/in/products/captivate/buying-guide.html. ... View more

Hi , Please try the below steps and check if this resolves the issue. For Windows OS-    • Close ADE  • Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept '  • Right click on Adept and choose Delete.  • Once its deleted then close Registry Editor and launch ADE and reauthorize your computer.   After following the above steps, please uninstall ADE and install again. Please check the issue after fowwling these steps. ... View more

Hi There,   Teams license or VIP and Enterprise license or ETLA are just the diffeteren licensing schemes under which you can purchase Captivate. Functionality wise there is no difference.    More details you can check here: https://www.adobe.com/in/howtobuy/buying-programs/enterprise.html   Regards, Mayank ... View more

Hi There,   Please check the following link for the error you are getting: https://helpx.adobe.com/in/digital-editions/kb/e-lic-already-fulfilled.html ... View more

Hi There,   Please try now. The activation reset is done. ... View more

Hi,   I checked and activation for ADE is still left so reset is not required. Also since ADE is authorized fine and issue is when connecting with KOBO and we do not have a way to reset the activations for Kobo reader.  Did you connected with KOBO support?   Also do you have any other machine where you can try and test?     ... View more

Hi,   Can you please try to re-download the acsm file again and see if that works?     ... View more

Hi,   We can only reset the activation for ADE which are already remaining for your email ID. Also there is no limit from ADE side on how many devices you can authorize KOBO reader.  Looks like there is some other issue causing this to happen.   Ideally it should be resolved by following the steps earlier shared. Can you try reinstalling ADE on your machine and try again?   1. Uninstall ADE. 2 Follow the steps mentioned above in earlier reply depending upon the OS you have. 3. Install ADE again and check the issue. ... View more

Hi,   Please try to reset the KOBO reader and check if this resolves the issue. ... View more

Hi,   This is not an activation limit issue as I checked and they are still left.   I would request you to follow the below steps to de-authorize and re-authorize ADE. For Windows OS-   Close ADE Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept ' Right click on Adept and choose Delete. Once its deleted then close Registry Editor and launch ADE and reauthorize your computer with new ID.   For Mac OS-   Close ADE Navigate to /Users/Library/Application Support/Adobe/Digital Editions Drag the activation.dat file to the trash. Try to authorize your computer by opening ADE, clicking on Help menu, choose authorize computer, enter your email address and password and clicking on Authorize.   Regards, Mayank   ... View more

Hi,   Can you share the error you are getting while activating ADE?   Regards, Mayank ... View more

Hi There,   Can you confirm if it is happening on all books or with one book? Also kindly confirm the OS you are using?   Regards, Mayank ... View more

Hi There,   Can you try to de-authorize and authorize your ADE again and see if that resolve the issue? Also you can try to download ADE 3.0 from the following link:    http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe   Please copy the above link and paste in the browser and press Enter. Clicking on the link may not work. Regards, Mayank ... View more

Hi There,   I just sent you the private message with some details. Please email us and we will connect with you to get the issue resolved.   Regards, Mayank ... View more