Hi - I am having a slightly different problem ... I've just tried to open up AME for the first time after upgrading to 2017 and I get the error: Adobe Media Encoder cannot create folder: /Users/angelafernihough/Documents/Adobe/Adobe Media Encoder/11.0/Presets Please check permissions and restart the application My folder doesn't contain a presets folder but I've tried the above suggestions with the 'log' folder. Any ideas?
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