Sandy, That sounds extremely frustrating about the other scanner(and everything else you have been dealing with ) Epson used to be allot more supportive of there customers, I recall so was Adobe. Adobe used to let you call tech support all the time when you had bought the latest upgrade, or you could buy a reasonable contract, know the tech support I have spoke to has no understanding of there own products and you only get two cases , and then have to buy some outrages package for support. The company that in general has been very good is Apple. Except after the 3 year applecare program you are on your own (or it cost allot of help). Back to silverfast . I tried to figure out the pricing yesterday and also download the trail...I had no luck with either, the website is totally confusing. Sounds like after what you shared who needs that new headache. Bottom line these companies need to work together, Epson and Adobe have many products that help drive each other business . I hope Chris can get some clarity and some answers from Epson.
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