I appreciate those tips, but unfortunately we've already done those and there is one flaw. Major Adobe upgrades revert those user-defined check marks (even the Advanced Properties one) back to the Adobe-preferred setting. That's what this thread is all about - we can temporarily, even for days or weeks, "fix" the issue on an individual basis by changing those two places, but eventually it will be changed back. And then Adobe released Update # 183,205,291 (and counting) and the setting reverts... Because their official answer is "why would you ever change that option?" That's why what I REALLY want is to make a Group Policy that I can assign to all of my users, so everytime there's an Adobe update the group policy will change the registry entries appropriately afterwards. A pretty elegant goal, I figure. Adobe gets to keep their update behavior the same, and those of us with specific problems can solve it on a company-wide level. ... View more

I'm afraid I have not had any more luck - what's worse is that no matter what checkboxes I click or unclick, the next Adobe update will just wipe out the change anyway and it will revert to the default behavior. Not very helpful. ... View more

Just in case, have you changed the option in BOTH places for the Adobe PDF printer? Each window looks the same, but there's one under General Tab -> Printer Properties -> Preferences...  and then there's a totally separate one under Advanced Tab -> Printing Defaults... Both have to be disabled - if the printing defaults one is left enabled, the error will simply return when the default overwrites the Preferences setting. If the Preferences setting is left enabled, the error happens since of course it's still passing those fonts in a way that Dynamics hates. Hope that helps? ... View more

And, as a demonstration that this is a REAL and DOCUMENTED Microsoft bug, here's the text of the Dynamics GP KB article: It would be nice if somebody from Adobe had an answer other than "yeah you shouldn't disable that feature, for vague reasons of our own that we won't tell you."  Microsoft clearly believes it MUST be disabled! I don't have an option there, or my company's ERP software doesn't work. SYMPTOMS When  you try to send a report as a .pdf file to an e-mail recipient from  Microsoft Dynamics GP and from Microsoft Business Solutions - Great  Plains, you receive the following error message: When you create a PostScript file you have to send the host fonts. Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Do not send fonts to Distiller" appears. You continue to receive this error message after you follow these steps to turn off the Do not send fonts to Distiller option: 1. Click Start, and then click Printers and Faxes. 2. Right-click Adobe PDF, and then click Properties. 3. On the General tab, click Printing Preferences. 4. Click to select the  Do not send fonts to "Adobe PDF" check box, and then click OK. 5. On the Advanced tab, click Printing Defaults. 6. Click to select the Do not send fonts to "Adobe PDF" check box. 7. Start Microsoft Great Plains. Back to the top RESOLUTION Microsoft Dynamics GP To resolve this problem, complete steps 1-6 in the "Workaround" section. Back to the top Microsoft Business Solutions -  Great Plains 8.0 To  resolve this problem, complete steps 1-6 of the "Workaround" section,  and then obtain the latest service pack for Microsoft Business Solutions  -  Great Plains 8.0. For more information, visit one of the following  Microsoft Web sites, depending on whether you are a partner or a  customer. Partners https://mbs.microsoft.com/partnersource/products/GreatPlains/downloads/servicepack Customers https://mbs.microsoft.com/customersource/support/downloads/servicepacks Back to the top WORKAROUND To work around this problem, follow these steps. Adobe 6.0 and Adobe 7.0 1. Click Start, and then click Printers and Faxes. 2. Right-click Adobe PDF, and then click Properties. 3. On the General tab, click Printing Preferences. 4. Click to clear the Do not send fonts to "Adobe PDF" check box. 5. On  the Advanced tab,  click Printing Defaults. 6. Click to clear the Do not send fonts to "Adobe PDF" check box. 7. Start Microsoft Great Plains. 8. In Microsoft Great Plains, click Print Setup on the File menu. 9. In the Name list, click Adobe PDF, and then click Properties. 10. On the Adobe Default Settings tab, click to select  the  Do not send fonts to "Adobe PDF" check box. Then, click to clear the Do not send fonts to "Adobe PDF" check box. 11. Click OK two times. Adobe 8.0 1. Click Start, and then click Printers and Faxes. 2. Right-click Adobe PDF, and then click Properties. 3. On the General tab, click Printing Preferences. 4. Click to clear the Rely on System fonts only; do not use document fonts check box. 5. On the Advanced tab, click Printing Defaults. 6. Click to clear the Rely on System fonts only; do not use document fonts check box. 7. Click OK two times. Back to the top STATUS Microsoft Dynamics GP 10.0 Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Back to the top Microsoft Dynamics GP 9.0 Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Back to the top Microsoft Business Solutions -  Great Plains 8.0 Microsoft  has confirmed that this is a problem in the Microsoft products that are  listed in the "Applies to" section. This problem was first corrected in  Microsoft Business Solution - Great Plains 8.0 Service Pack 4a. Back to the top MORE INFORMATION The  third-party products that this article discusses are manufactured by  companies that are independent of Microsoft. Microsoft makes no  warranty, implied or otherwise, about the performance or reliability of  these products. Back to the top APPLIES TO • Microsoft Dynamics GP 2010 • System Manager, when used with: Microsoft Dynamics GP 10.0 Microsoft Dynamics GP 9.0 Microsoft Business Solutions–Great Plains 8.0 ... View more

So unchecking that option is literally completely undocumented and unsupported? That just seems... bizarre! I can imagine it being a seriously esoteric set of requests, but surely it's written down somewhere? ... View more

Does anybody have anything that could point me in the right direction please? Or, as an alternative, can somebodyplease  tell me how to access this link? It seems to be mentioned a lot in forum posts related to registry entry and editing questions, but I can not get it to work: http://support.adobe.com/devsup/devsup.nsf/docs/53549.htm ... View more

Surely that option can't be undocumented, can it? My problem is that I don't know exactly which entries must be changed for the option to be unselected. Isn't there some kind of known method? ... View more

"Your computer"? This is affecting about a 100 workstations. It's not that simple, frankly you're minimizing my problem. We both know the support lines aren't going to know a single thing about registry entries and group policies and so on. The SDK forum is the only one I've seen here where other users have asked similar questions, including one you responded to: http://forums.adobe.com/message/2583764  Please, I'm just trying to figure out how to apply registry changes to the software in a way that fits the API guidelines and won't break anything. If it's not SDK related, it certainly doesn't fit in better in another forum. Please help me? I have a real issue, and a stated goal that shouldn't be too outrageous. ... View more

That's pretty likely, yes. However, it's Microsoft Dynamics GP and the issue has existed for the last two versions. Hoping for a bug fix is not a realistic goal. I will say this though, other programs (simple stuff like Word, Excel, and so on) also spit up this Adobe popup error if the option is enabled: When you create an Adobe PostScript file you must rely on system fonts and use document fonts. Please go to the printer properties, “Adobe PDF Settings” page and turn OFF the option “Rely on system fonts only; do not use document fonts.” So my worst offender is the ERP software, fair enough. But it's not my only program that has an issue with the PDF printer. How can I get rid of this checkbox across the entire network? ... View more