Re: Cancel subscription

kglad

there's a problem on adobe's end. retry canceling in a few hours. also, try using a mobile phone's updated non-opera browser with wifi disabled.

kglad

what problem are you having?

kglad

try using a mobile phone's updated non-opera browser with wifi disabled. but be aware, there are problems on adobe's end that may require a retry in a few hours.

kglad

if you used a mobile app store for the purchase, contact the store.

kglad

there are problems on adobe's end. retry in a few hours

kglad

what app?

kglad

thanks for the update

kglad

there are problems on adobe's end. retry in a few hours.

kglad

check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription?

kglad

there's a problem on adobe's end - https://status.adobe.com/ retry in a few hours.

kglad

check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription? only the plan(s) you want?

kglad

because there's no animate 2025

kglad

@terence_4967 if the debit card expired, report to your credit card company.

kglad

@Name_8223 if https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 shows no adobe charge, report fraudulent activity on your credit card.

kglad

adobe policy.

kglad

@joaquin_9986 that link should be https://helpx.adobe.com/manage-account/using/cancel-subscription.htm

kglad

it you're using photoshop, there's a problem on adobe's end affecting your service. retry in a few hours, https://status.adobe.com/

kglad

no one here can do that.

kglad

@practical_Shimmer1214 there are problems on adobe's end. https://status.adobe.com/ retry in a few hours.

kglad

@azagra_intervencion there are problems on adobe's end -https://status.adobe.com/ retry in a few hours.

kglad

there are problems on adobe's end, https://status.adobe.com/

kglad

there problems on adobe's end, https://status.adobe.com/

kglad

try using a mobile phone's updated non-opera browser with wifi disabled. if that fails, wait a few hours. there are problems on adobe's end, https://status.adobe.com/

kglad

thanks for the update @chrisa47041728 there's a number of adobe outages and that may be responsible, https://status.adobe.com/

kglad

@mimi_9046 did you check https://documentcloud.adobe.com

kglad

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account being charged and then check that account, https://account.adobe.com

kglad

try using a mobile phone's updated non-opera browser with wifi disabled to pay. if that fails, wait a few hours and retry. there are problems on adobe's end that may be affecting your service, https://status.adobe.com/

kglad

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary to make your purchase: change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html change currency - https://forums.adobe.com/thread/1999694 change store - http://www.adobe.com/store_selector/storeselector.html change adobe.com website language - https://forums.adobe.com/thread/1999693

kglad

adobe's performing system maintenance and having system problems - https://status.adobe.com/. do you have a teams or enterprise subscription?

kglad

adobe's performing system maintainance. retry in a few hours.

kglad

kglad

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