@augustaho what version of Helvetica Neue did you load? T1 is no longer supported.  https://helpx.adobe.com/fonts/kb/postscript-type-1-fonts-end-of-support.html If possible make sure the font is an OpenType format.  ... View more

@hootman1958 what prompt did you use? ... View more

The reason I ask is to determine if its a server issue or a router/firewall block on your end.  ... View more

@rentamonster are you able to navigate to Firefly.adobe.com and render items without issue? ... View more

@default46179985ca8579 Have you tried restarting Photoshop? Do you have anything isolated in a selection? Do you have the proper layer selected? What specific tool are you trying to use? ... View more

@lieven_6259 the message on screen says to contact your administrator for access. They have to allow access for Educational accounts.  ... View more

@ingof51986516 Ive noticed you have not tried a clean uninstall and reinstall of the application. Perhaps try that and see if a fresh install (do not keep preferences) may help.  Be sure to backup any custom actions, brushes, etc. prior to uninstall.  https://helpx.adobe.com/photoshop/using/preset-migration.html ... View more

@ExUSA You can't disable a Mac GPU systemically. What you can do is change how the Mac performs and utilizes the GPU under the Battery settings. Make sure Battery and Power Adapter are set to High Power to prevent GPU switching.    ... View more

Mine is deducting for both image and video generation. Have you tried signing out and back into the site?  ... View more

@MarieLyn Graphiste what version Mac OS are you running? ... View more

@ingof51986516 that actually is very telling. If PS is running (albeit slowly) when you disable the GPU setting, that means the issue is with your GPU. Be aware that disabling GPU will cause issues with any tool or process that requires a graphics card, no matter the version.  ... View more

@DavidHenry - your issue is different than the OP with current Photoshop. When you chose to remain on Photoshop 2020 you should have also stayed on the supported Mac OS for that version. Upgrading to Tahoe in all likelyhood has broken the compatibility with the older version of Photoshop. I would caution you against uninstalling at this point because there are no longer installers available for PS 2020. Support wont help you with this issue either as it only assists with CC2024 and 2025. 22.2 is still available for download/install if you want to test that.  ... View more

@Pops1949 the message you posted on the other post is from Photoshop Elements, not Photoshop Creative Cloud.   This thread is about Photoshop Creative Cloud.    ... View more

@Pops1949 @ExUSA That is Photoshop Elements. Not Photoshop CC.  ... View more

@bo_2395 a couple of basic things to try - 1. reset your photoshop preferences (found in settings/general) and 2. check for driver updates for your Nvidia GPU.  ... View more

@Hanna123xxk unfortunately yes we are positive. Adobe has been explicitly clear that they will no longer assist with 13 year old software activations. Sorry.  ... View more

@EMC1972 Have you tired the third-party models like Ray3 (SD) or Veo? They tend to handle text and replacing words better than Firefly base model.  ... View more

@dellameae27196971 Do you have specific examples you can share? ... View more

@valentina_8121 please refer to the usage guidelines. Specifically part 2.  https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.htm ... View more

@byronw41971227 to be fair, you did agree to the terms when subscribing to the credits package which were clear in how credits are consumed and do not carry over month-to-month.  https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#generative-credits-roll-over Credits (used by many AI paid models) are a means to throttle/control bandwidth on the servers and prevent overloads/DDOS attacks from bad actors.  ... View more

@Hanna123xxk As @Ged_Traynor without access to the old computer to deactive a license key, you are stuck.  ... View more

@Sterphy third party models use Firefly credits - you do not need a Google account or pay them.    https://blog.adobe.com/en/publish/2025/09/25/photoshop-beta-expands-generative-fillmore-ai-models-more-possibilities   https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/non-adobe-models-in-adobe-products.html   ... View more

This was a great challenge this week guys. Gave me an opportunity to revisit a personal favorite and not well-known soundtrack. (Movie is pretty good too for two young actors.) A variation on the original which showed Matthew Modine only - but missed the relation between Nicholas Cage's character and "Birdy" as he loses touch with his friend. ... View more

@Loïc22836480depv yes - if you want more credits to access Premimum features. Depending on when you subscribed to your single app (PS) you either have 500 credits/mo (before 6/17/25) or if you are a new subscriber you only have 25 credits/mo. 500 credits would give you 1 shot at a video generation then you would be out of credits.    All video generators including Ray3 SD starts at 500 credits. HDR starts at 1,500.    You should still be able to see Ray 3 as an option to test prior to 10/1 but you wont be able to use HDR with a single app subscription unless you purchase additional credits to cover the high cost.    https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#monthly-generative-credits ... View more

@practical_Jubilee0297 you cannot open a psd file using InDesign. Use Adobe Photoshop to open the document.  ... View more

@practical_Jubilee0297 I've merged your numerous threads into this one post. You seem to have a lot of concerns about viruses, downloads, etc.  As long as you are using authorized Adobe software downloaded from Adobe.com you can follow the directions given by the numerous experts on here to assist you and calm your concerns.    Please refrain from posting multiple similar posts on various forums.  ... View more

.psd is PhotoShopDocument. There would never be an .exe ... View more

@MADPResearch that is a redicuously large file. Even without doing anything a file 10000 x 8000 mm at 500 ppi is over 90 GB in size base for a blank document with no pixel data. You can check your document file size using the lower left window to calculate the open file size. It's reasonable to assume that even with your scratch disks you are exceeding your available computer's resources.  ... View more