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Kevin Stohlmeyer

Community Expert

Community Expert

Activity

Re: Firefly not working (again...)

by Community Expert in Adobe Firefly Ideas
‎Oct 24, 2025 11:53 AM
‎Oct 24, 2025 11:53 AM
@me_again can you please share one of the failing prompts? Are you using any uploaded sources for compositon or style? ... View more

Re: "Share" Firefly hyper-link doesn't work from t...

by Community Expert in Adobe Firefly Bugs
‎Oct 24, 2025 11:51 AM
‎Oct 24, 2025 11:51 AM
@mreoman1 no - they still need an Adobe ID login even if its a free account.  ... View more

Re: "Share" Firefly hyper-link doesn't work from t...

by Community Expert in Adobe Firefly Bugs
‎Oct 24, 2025 08:54 AM
‎Oct 24, 2025 08:54 AM
If they are getting a 404 or 502 error when clicking the link, have them go to the Creative Cloud app and use the notifications/bell icon to click the shared link. Been an issue with emailed links from Adobe services recently.  ... View more

Re: texto errado

by Community Expert in Adobe Firefly Bugs
‎Oct 24, 2025 08:53 AM
‎Oct 24, 2025 08:53 AM
@leandro_1276 assuming you mean you used Firefly to generate some written text and its garbled. Firefly cannot write accurate text. Try using one of the third-party models like Google Gemini (Nano Banana) via the options bar at left.  ... View more

Re: Firefly not working (again...)

by Community Expert in Adobe Firefly Ideas
‎Oct 24, 2025 08:48 AM
1 Upvote
‎Oct 24, 2025 08:48 AM
1 Upvote
@me_again not seeing any issues here or noting any widespread outages. Can you paste the entire prompt in a reply? It could be something in your prompt causing the generation to fail   ... View more

Re: Camera Raw GPU errors: “out-of-memory” and “un...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 01:11 PM
‎Oct 23, 2025 01:11 PM
hi @thebestpic try resettings your Camera Raw prefs:  Hold down the Ctrl key (Win) or Cmd key (Mac) while opening Photoshop/Settings/Camera Raw... and then click "Yes" when prompted to delete them.   ... View more

Re: Can not copy from Photoshop and paste into Ill...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 01:08 PM
1 Upvote
‎Oct 23, 2025 01:08 PM
1 Upvote
@gifted_reality4872 did you recently update anything (PS, AI, or OS)? You can always check your Mac System Settings>Privacy & Security>Full disk Access on both apps then in PS Settings/General make sure "Export Clipboard" is active.    ... View more

Re: UI home page is broken

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 01:05 PM
‎Oct 23, 2025 01:05 PM
@PINKTOOTHS when you uninstalled and reinstalled did you remove preferences as well? If not try the steps outlined above.  ... View more

Re: P: Photoshop unusable after updating Intel mac...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 11:19 AM
2 Upvotes
‎Oct 23, 2025 11:19 AM
2 Upvotes
ALL - Adobe MAX starts next Tuesday (10/28) and with that historically comes new product updates including Photoshop. Expect that version to be compatible with Tahoe.  ... View more

Re: Firefly 4 - Photoshop

by Community Expert in Adobe Firefly Discussions
‎Oct 23, 2025 10:48 AM
‎Oct 23, 2025 10:48 AM
@user0028392 Firefly model 4 is currently not available in Photoshop public release. Adobe MAX is around the corner (next week) so assume more to come with this... ... View more

Re: Transparentes Video ist nicht transparent

by Community Expert in Adobe Firefly Discussions
‎Oct 23, 2025 10:46 AM
‎Oct 23, 2025 10:46 AM
After you download you will get a foreground video with transparency and a alpha channel video for video editing software.  ... View more

Re: Transparentes Video ist nicht transparent

by Community Expert in Adobe Firefly Discussions
‎Oct 23, 2025 10:46 AM
‎Oct 23, 2025 10:46 AM
@ThomasS_1804 Select the background icon to choose transparency.  https://helpx.adobe.com/firefly/web/work-with-audio-and-video/work-with-video/generate-videos-with-transparent-backgrounds.html ... View more

Re: Firefly UI/UX feature needed

by Community Expert in Adobe Firefly Discussions
‎Oct 23, 2025 10:43 AM
1 Upvote
‎Oct 23, 2025 10:43 AM
1 Upvote
@chark724 You can using the history function. I use this all the time.    Click on the generation and it will open with the prompt filled out. It also retains style and composition references.      ... View more

Re: BUG

by Community Expert in Adobe Firefly Bugs
‎Oct 23, 2025 10:41 AM
‎Oct 23, 2025 10:41 AM
@04021964 a few things to try -  1. Log out of the Firefly site and back in. Make sure you are using the same ID as the previous generations.  2. Clear browser caches and refresh page.  3. Try a different browser.  4. Check your firewall settings make sure your router or Windows Defender is not blocking Firefly connections.  ... View more

Re: Adobe Firefly API V3 Generating Image - Models...

by Community Expert in Adobe Firefly Bugs
‎Oct 23, 2025 10:38 AM
‎Oct 23, 2025 10:38 AM
@SamarthS he has an enterprise account already per the OP. @Ignacio33157014qbcz contact Adobe Support directly via the support tab in the Admin console - they can connect you with an engineer to assist with your API/Python connections to Image Model4. Flux and Gemini are not available.  ... View more

Re: where is "unsharp mask"

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 10:33 AM
‎Oct 23, 2025 10:33 AM
Hello @pierret18811376 It should be under the Filters>Sharpen Menu.    ... View more

Re: Photoshop opening and closing, but Photoshop B...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 07:17 AM
‎Oct 23, 2025 07:17 AM
Hi @Charles28390138ra0s its a faulty GPU driver. The crash was caused by the DirectX12 functions. Try updating your Nvidia drivers and make sure you are using Studio drivers, not gaming. If you are up to date, reinstall the drivers.  For now, you can turn off GPU acceleration in Photoshop Settings/Performance but thats not a long-term solution.  ... View more

Re: Photoshop opening and closing, but Photoshop B...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 05:50 AM
‎Oct 23, 2025 05:50 AM
@Charles28390138ra0s based on your crash report - you have three GPUs active (Mirror Op, Intel UHD 630 and NVIDIA).  Photoshop is trying to access a misconfigured driver (Mirror Op has a 2018 driver) and multiple gpus can cause conflicts.  Heres a page addressing how to configure:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus ... View more

Re: Betreff: ich habe ein probelm habe die PS Vers...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 23, 2025 05:37 AM
‎Oct 23, 2025 05:37 AM
@jonzen20 go to a version that allows you to open. Check your preferences for File Handling and make sure "Maximize Photoshop Compatibility" is Always. Then save as a new .psd and try opening in the later version of Photoshop. Everytime someone has posted similar complaints, it's tied to not having this option on when saving.  ... View more

Re: Photoshop opening and closing, but Photoshop B...

by Community Expert in Photoshop ecosystem Discussions
‎Oct 22, 2025 02:46 PM
‎Oct 22, 2025 02:46 PM
@Charles28390138ra0s see above.  ... View more

Re: AI credit not activating when topped up

by Community Expert in Adobe Firefly Bugs
‎Oct 21, 2025 01:38 PM
‎Oct 21, 2025 01:38 PM
Did they assign the credits to your ID? Hopefully the admin didnt purchase under their ID.  ... View more

Re: AI credit not activating when topped up

by Community Expert in Adobe Firefly Bugs
‎Oct 21, 2025 12:56 PM
‎Oct 21, 2025 12:56 PM
@r081n sing out and back in and if you dont see the credits in your profile, check with your Admin to make sure they are assigned properly.  ... View more

Re: Photoshop Not Loading Properly

by Community Expert in Photoshop ecosystem Discussions
‎Oct 21, 2025 08:14 AM
‎Oct 21, 2025 08:14 AM
@chrisr35605503 have you tried resetting preferences? Hold ctrl+shift+alt when you launch it will ask if you want to reset.  Sometimes reisntalling does not replace prefs and if they are somehow corrupted, it could cause these issues.  The other thing is if you go to the PS exe and right-click choose "run as administrator" and see if it resolves.  ... View more

Re: P: (Oct) Photoshop Generative Fill Error This ...

by Community Expert in Photoshop ecosystem Bugs
‎Oct 20, 2025 01:34 PM
1 Upvote
‎Oct 20, 2025 01:34 PM
1 Upvote
@RondaSM I've contacted the team. Hopefully they can split them back out.  ... View more

Re: AI בפוטושופ לא עובד

by Community Expert in Photoshop ecosystem Bugs
‎Oct 20, 2025 12:20 PM
‎Oct 20, 2025 12:20 PM
@??? ???_??????6980 you'll have to wait it out. There is no one to contact regarding this. Amazon servers are starting to come back online but staggered and throttled. Just be patient.  ... View more

Betreff: Photoshop won't start

by Community Expert in Photoshop ecosystem Discussions
‎Oct 20, 2025 11:15 AM
‎Oct 20, 2025 11:15 AM
@Marina34854853qnml before you change users, try right-clicking on the Photoshop exe and choose "run as administrator" ... View more

Re: AI בפוטושופ לא עובד

by Community Expert in Photoshop ecosystem Bugs
‎Oct 20, 2025 11:13 AM
‎Oct 20, 2025 11:13 AM
@??? ???_??????6980 the AWS outage is affecting all Adobe services including Firefly.  ... View more

Re: P: (Oct) Photoshop Generative Fill Error This ...

by Community Expert in Photoshop ecosystem Bugs
‎Oct 20, 2025 10:48 AM
1 Upvote
‎Oct 20, 2025 10:48 AM
1 Upvote
It looks like someone merged a bunch of posts into this recent post from 10 hours ago which was dealing with the AWS caused outage. Longer-term outages or connection issues are different than the OP.  ... View more

Re: Photoshop Not Loading Properly

by Community Expert in Photoshop ecosystem Discussions
‎Oct 20, 2025 09:14 AM
‎Oct 20, 2025 09:14 AM
@chrisr35605503 no this is recent as of overnight into today.  ... View more

Re: Photoshop 2025

by Community Expert in Photoshop ecosystem Discussions
‎Oct 20, 2025 09:14 AM
2 Upvotes
‎Oct 20, 2025 09:14 AM
2 Upvotes
@freddie21979881kumf as suspected your computer does not meet minimum system requirements to run Photoshop effectively. 1. You only have 5GB of RAM available (min 8) and your GPU is 50 mo. out of date and does not meet requirements.    ... View more
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