Hello, I recently deployed a script in our environment that successfully update Adobe apps on 45 workstations using RemoteUpdateManager. I've found that two of our stations are failing the update repeatedly. I've attached the relevant lines from RemoteUpdateManager.log below. So far, I've tried running RUM manually and reinstalling a package that installs only RemoteUpdateManager. Machine 1: sh-3.2# tail -n 30 ~/Library/Logs/RemoteUpdateManager.log 04/21/17 11:41:56:155 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ************************************************** 04/21/17 11:41:56:155 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | Starting ARM CheckForUpdate... 04/21/17 11:41:56:820 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available 04/21/17 11:41:57:488 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.dc), but no updates were found available 04/21/17 11:41:58:154 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.2017), but no updates were found available 04/21/17 11:41:58:779 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.dc), but no updates were found available 04/21/17 11:41:59:441 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.2017), but no updates were found available 04/21/17 11:41:59:441 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | No new updates are available for Acrobat/Reader 04/21/17 11:41:59:441 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ************************************************** 04/21/17 11:41:59:441 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ************************************************** 04/21/17 11:41:59:441 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | Initializing UpdaterCore Library... 04/21/17 11:41:59:671 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | UpdaterCore library initialized successfully. 04/21/17 11:41:59:671 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides) 04/21/17 11:41:59:676 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 3970340 | Inside hdpimCreateSession 04/21/17 11:41:59:676 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 3970340 | Entering into 'createHDPIMSession' 04/21/17 11:41:59:676 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 3970340 | new session '01E92425-3B00-45BD-A2A6-7783733B4858' created 04/21/17 11:41:59:676 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 3970340 | Exiting hdpimCreateSession, new session ID is '01E92425-3B00-45BD-A2A6-7783733B4858' 04/21/17 11:41:59:676 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ************************************************** 04/21/17 11:41:59:676 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | Starting UpdaterCore CheckForUpdate... 04/21/17 11:43:14:953 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | UpdaterCore failed for CFU errorCode(220) curRefId((null)) errorCodeString(U41M1C220) 04/21/17 11:43:14:953 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ************************************************** 04/21/17 11:43:14:954 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | Failed to unload the AcrobatUpdateHelper library cleanly. 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 3970340 | Inside hdpimTerminateSession 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 3970340 | Exiting hdpimTerminateSession, successfully closed session '0' 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ################################################## 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | Ending the RemoteUpdateManager Return Code (2) 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ################################################## 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | ################################################## 04/21/17 11:43:14:954 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 3970340 | Machine 2: 04/21/17 11:34:47:668 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | AcrobatUpdateHelper library initialized successfully 04/21/17 11:34:47:668 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ************************************************** 04/21/17 11:34:47:668 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | Starting ARM CheckForUpdate... 04/21/17 11:34:48:292 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ARM CheckForUpdates failed for (com.adobe.ARMDCHelper) ErrorCode=(105). 04/21/17 11:34:48:292 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ************************************************** 04/21/17 11:34:48:292 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ************************************************** 04/21/17 11:34:48:293 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | Initializing UpdaterCore Library... 04/21/17 11:34:48:584 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | UpdaterCore library initialized successfully. 04/21/17 11:34:48:584 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdat$ 04/21/17 11:34:48:589 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 1343811 | Inside hdpimCreateSession 04/21/17 11:34:48:590 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 1343811 | Entering into 'createHDPIMSession' 04/21/17 11:34:48:590 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 1343811 | new session 'F8E55948-3FF7-4155-BC2D-E97935BF9695' created 04/21/17 11:34:48:590 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 1343811 | Exiting hdpimCreateSession, new session ID is 'F8E55948-3FF7-4155-BC2D-E9793$ 04/21/17 11:34:48:590 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ************************************************** 04/21/17 11:34:48:590 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | Starting UpdaterCore CheckForUpdate... 04/21/17 11:34:48:949 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | UpdaterCore failed for CFU errorCode(212) curRefId((null)) errorCodeString(U41M1$ 04/21/17 11:34:48:949 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ************************************************** 04/21/17 11:34:48:952 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | Failed to unload the AcrobatUpdateHelper library cleanly. 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 1343811 | Inside hdpimTerminateSession 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 1343811 | Exiting hdpimTerminateSession, successfully closed session '0' 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ################################################## 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | Ending the RemoteUpdateManager Return Code (1) 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ################################################## 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 | ################################################## 04/21/17 11:34:48:952 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 1343811 |
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