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kirbys17365446
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November 5, 2018
Answered

Ability to convert documents into a PDF stopped working November 4, 2018

  • November 5, 2018
  • 1 reply
  • 378 views

When I click on the conversion button nothing happens -- for Word documents or Excel -- the PDF conversion function was working last week.

Does this have anything to do with the new version of Adobe?  Thank you.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Kirbys,

    I am sorry for the delayed response and inconvenience caused to you, the record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID used to login to Adobe forums.

    You can access the services through the URL Adobe Document Cloud in a browser like Chrome, or Firefox, or Safari.

    If you are using the freeware Adobe Reader desktop application and facing any issue, please reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the documents.

    You may also refer and try the suggestion from the following help article Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if you experiencing any issue.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    November 22, 2018

    Hello Kirbys,

    I am sorry for the delayed response and inconvenience caused to you, the record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID used to login to Adobe forums.

    You can access the services through the URL Adobe Document Cloud in a browser like Chrome, or Firefox, or Safari.

    If you are using the freeware Adobe Reader desktop application and facing any issue, please reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the documents.

    You may also refer and try the suggestion from the following help article Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if you experiencing any issue.

    Thanks,

    Anand Sri.

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