Acrobat Reader DC general reliability
I am an I.T. Contractor who provides support to clients in Aged Care, Legal, Healthcare, Finance and many others. With the release of Acrobat Reader DC I am finding the number of customers experiencing problems with DC increasing. They range from single standalone machines, to PC's that are members of domains, OS from Win7 to 10, and many applications from many different vendors. Some of the issues that I am observing and are not one offs:
- DC slowing a PC down for no observable reason
- Documents not printing and generating errors such as stream not found
- Unable to open pdf that will open in V11
- Unable to open pdf files stored in a document management system that calls the OS to id what app is needed to open a file type
- Forms not functioning.
- Distaste of pdfs created in other Acrobat Products, or generated by scanners or third party pdf generators.
Looking at the event history for these types of calls I can see approx 50 odd users of the 300 I support experiencing issues. For the most, we have to remove DC, download 11 and ensure updates are disabled. Being an IT pro, I dislike disabling updates for obvious reasons.
Customers are getting understandably frustrated at me having to remove the product, and for those who've kept updates turned on find the dreaded DC returns, getting frustrated at going down the same path of issues again.
I have just repeated this process now for a Customer who accesses Federal Gov information systems where they issue material in PDF. DC would not print to their Brother MFC reporting an "stream not found" error. The user is computer literate, and was quick to point out that she had got rid of DC a long time ago on her machines at home and why did I make them use the rubbish!!! I didn't have answer so I am hoping that at least I will feel better for venting, at the most Adobe looks into the issues overall with DC.
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