Skip to main content
A
Anonymous
January 24, 2017
Question

Acrobat Reader DC not working

  • January 24, 2017
  • 1 reply
  • 338 views

After a few minutes of reading and highlighting the PDF completely freezes. I am not able to press anything so I end up having to restart my computer.

It usually stops highlighting before the screen turns black and then freezes like the picture below. Occasionally the computer restarts on its own or I am able to press the start button so that I can restart the computer but this is very rare.

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    January 28, 2017

    Hi gracer36032296,

    Try to follow below mention steps:

    1- Check for Updates- launch Reader>click Help>select Check for Updates.

    2- If that doesn't work, try repairing Reader by clicking on Repair Installation under Help menu.

    Could you please confirm the version of Acrobat Reader DC installed on the machine?

    To check the version, click About Adobe Acrobat Reader DC under Help menu

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices