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A
Anonymous
May 22, 2019
Question

Acrobat Reader DC quits when moving window to another monitor

  • May 22, 2019
  • 2 replies
  • 1228 views

When I move the window of Acrobat Reader DC on my mac from one to another screen it instantly quits. After that I can't even re open it or need to wait a long time until the crash report opens.

macOS: 10.14.5

Acrobat: 19.012.20034

Crash report: https://hastebin.com/vakadowone.sql

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    2 replies

    jhouser01
    jhouser01
    Participant
    May 28, 2019

    Same problem on my Mac. Running macOS 10.14.5 as well.

    M
    MarylynnC
    Participant
    July 24, 2020

    Same problem on my windows 10, it just started happening out of no where.

    Arpit_Agarwal
    Adobe Employee
    Arpit_Agarwal
    Adobe Employee
    May 23, 2019

    Hi muuvmuuv,

    Thanks for Reaching out to us. To better understand the issue, could you please tell me if this crash which you are observing is coming on all pdf files or some specific files. If you are experiencing the issue on some specific files could you please share those files with me.

    A
    Anonymous
    May 23, 2019

    On every file and also without a file

    A
    Anonymous
    May 23, 2019

    Tested on my home setup and at work, so I think it is not caused by monitor/macos. I downloaded (trial) Acrobat Pro DC to test if it also happens there (thought it must be the same without fancy features) and no, with the CC version everything is fine, no errors.

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