Skip to main content
joshuaa2009
Participant
August 24, 2018
Answered

acrobat reader download problem

  • August 24, 2018
  • 1 reply
  • 1264 views

HI Im a novice on computers.

I download acrobat reader on my pc running windows 8

The download seems to install ok but when viewing the download i get a message saying file moved or missing

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Joshuaa,

    Greetings from Adobe.

    Are you not able to view a PDF and getting an error message that the file is moved or missing? Or you are getting this error message while launching Adobe Reader?

    Or you are getting this error message while installing Adobe Reader?

    If you are trying to download and install Adobe Reader and getting the error message, please reboot the machine once and use Acrobat cleaner tool to remove any corrupt and conflicting installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once the setup is downloaded, right click on the setup and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and locate the Adobe Reader icon, right click on it and choose 'Run as Administrator'.

    Let us know how it goes and if you have a different issue, please share more details.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    August 24, 2018

    Hello Joshuaa,

    Greetings from Adobe.

    Are you not able to view a PDF and getting an error message that the file is moved or missing? Or you are getting this error message while launching Adobe Reader?

    Or you are getting this error message while installing Adobe Reader?

    If you are trying to download and install Adobe Reader and getting the error message, please reboot the machine once and use Acrobat cleaner tool to remove any corrupt and conflicting installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once the setup is downloaded, right click on the setup and click on ‘properties’.

    Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down menu and proceed with the installation.

    Once this is done, restart the computer and locate the Adobe Reader icon, right click on it and choose 'Run as Administrator'.

    Let us know how it goes and if you have a different issue, please share more details.

    Thanks,

    Anand Sri.

    joshuaa2009
    Participant
    August 25, 2018

    Solved it thank so much for your help

    Sent from my iPhone