Acrobat Reader on Mac in Chrome will not open

Forum|Forum|8 years ago
November 3, 2017
2 replies
2081 views

My Acrobat Reader just started requiring me to sign in to Adobe before it will open a file. After I sign in, the document hangs and will not open. I have seen references to using the Cleaner tool but only for Windows. not Mac. My OS is El Capitan.

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A

Anonymous

Not exactly sure. I review articles from Business Week. I select an article, convert it to Print, choose the pages I want, export it as a pdf, and click on the saved pdf on my desktop. When I click on that file, I’m asked to sign in to Adobe, which I do. After I sign in, the doc just hangs with the colored wheel spinning.

Bernd Alheit

Community Expert

robertc12343784 wrote
Not exactly sure. I review articles from Business Week. I select an article, convert it to Print, choose the pages I want, export it as a pdf, and click on the saved pdf on my desktop. When I click on that file, I’m asked to sign in to Adobe, which I do. After I sign in, the doc just hangs with the colored wheel spinning.

For viewing a local PDF file you don't need sign in to Adobe.

Do you use Acrobat Reader or Adobe Acrobat?

try67

Community Expert

Are you opening the file in Reader or in Chrome?

A

Anonymous

Tried opening different files and it is definitely the Reader

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