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Participant
February 17, 2020
Question

Acrobat Reader problem

  • February 17, 2020
  • 2 replies
  • 252 views

Suddenly Acrobat Reader does not open anymore; I'm on Widows 10. Tried repair, re-installed but nothing works.

This topic has been closed for replies.

2 replies

Sibrand1Author
Participant
February 17, 2020

Thanks.  I couldn’t find the version as I couldn’t open the program but then I found that I could start the troubleshooter, and after running the compatibility troubleshooter the problem was fixed!

AkanchhaS8194121
Legend
February 17, 2020

Hi there,

 

Thanks for reaching out. 

As mentioned Adobe Reader doesn not open anymore. Have you started experiencing this problem recently after making any change?

Would you mind confirming the exact version? Open Acrobat Reader>Help>About Acrobat Reader

You may also try the following steps-

1- Reboot your system once.

2- If you haven't installed any update, then Open Acrobat Reader>Help>Chcek for update.

3- When nothing works, run the cleaner tool once and remove the application: http://labs.adobe.com/downloads/acrobatcleaner.html 

Install Adobe Reader DC: https://get.adobe.com/reader/otherversions/

 

Let us know how it goes.

 

Thanks,

Akanchha