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Bill Donabedian
Participant
August 3, 2019
Question

Adobe Acrobat DC Not Working After Recent Windows 10 Update

  • August 3, 2019
  • 1 reply
  • 1293 views

If I try opening the app, it tries to load, but get a Not Responding message. If I try to read a PDF attachment or print a file as PDF, I get errors that Acrobat is not connected and to try again after starting Acrobat. This is happening on a couple machines after the most recent Windows 10 update.

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 5, 2019

    Hi Bill Donabedian,

    Apologies for the trouble caused, as described above, the Adobe Acrobat DC is not working and not responding after you recently updated the Windows 10. We need some more information for a better understanding.

    • What is the application version? To check the product version, you may please refer to the help article - Identify the product and its version for Acrobat and Reader DC
    • Is this a behavior with a particular file or with any file you try to open?
    • If it's with a particular file, could you please share the file with us through private message for testing, to know more about how to send the private message you may refer to the link - How Do I Send  Private Message | Adobe Community
    • Is the file locally available on your system or is it on cloud/share drive?

    In the meantime, you may try the following troubleshooting steps:

    You may also look at the help articles in the links below:

    Let us know if that works for you.

    Regards,

    Amal

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