Skip to main content
M
michaelk17094052
Participant
December 5, 2016
Question

Adobe Acrobat Reader DC will not open

  • December 5, 2016
  • 1 reply
  • 615 views

I am running a Macbook OS X 10.9.5 and cannot open Adobe Acrobat Reader.  I have a paid subscription to create a PDF and I cannot open any pdf's on my computer.  What should I do?

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 6, 2016

    Hi michaelk17094052,

    Could you please let us know what happens when you open Adobe Acrobat Reader DC application.

    Do you get any error message ?

    How you try to open PDF? By double clicking on PDF or from application?

    What is the dot version of Adobe Acrobat Reader installed on your system?

    Regards,

    Meenakshi

    M
    michaelk17094052Author
    Participant
    December 6, 2016

    When I click on the Adobe Acrobat Reader DC icon on my desktop, nothing happens. No error message. When I click on a .pdf on my desktop top open it, nothing happens. The Adobe Acrobat Reader Dc is version 2015.020.20042

    Mike

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 8, 2016

    Hi michaelk17094052,

    Please try to uninstall application from your system.

    You can directly delete the application from Applications folder.

    This may cause a break in Safari functionality to read PDF files using Adobe Reader plugin. To resolve this, go to /Library/Internet Plug-Ins/  and remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin

    Then re-install application from this link: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices