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nickc5395824
nickc5395824
Participant
February 14, 2019
Question

adobe crashes Mac book pro

  • February 14, 2019
  • 2 replies
  • 609 views

adobe crashes all the time with my Mac book pro . I tried deleting the adobe and reinstalling it no help.  the app works at times then just crashes if I need to mail a pdf file.

    This topic has been closed for replies.

    2 replies

    nickc5395824
    nickc5395824Author
    Participant
    February 18, 2019

    hi I also have a MacBook Pro. I don't have windows on my computer.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 19, 2019

    Hey Nick,

    Thanks for taking out time to perform troubleshooting steps.

    Updated the troubleshooting steps to enable Root user in your Mac. Following the steps, you may please enable Root user and test the application's behavior in that.

    Let us know if Acrobat still crashes.

    -Akanchha

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 15, 2019

    Hi Nickc,

    Sorry to hear about the frustrating experience.

    What version of Acrobat DC causing a crash issue for you? Please help us with the exact version of Acrobat and OS you are working on.

    Open Acrobat>About Acrobat Identify the product and its version for Acrobat and Reader DC 

    & Click on Apple icon>About this Mac

    From how long have you started experiencing crash issue with Acrobat DC? Have you installed the latest update released a day back? Or is there any changes that you made with your system?

    If you are experiencing this issue with the version 2019.010.20069 then you may install the latest patch released in Feb version 2019.010.20091 and see if that makes a difference.

    DC Release Notes — Release Notes for Acrobat DC Products

    Help us with more details to understand the root cause of the problem.

    Regards,

    Akanchha

    nickc5395824
    nickc5395824Author
    Participant
    February 15, 2019

    hi Akanchha, thanks for your reply. this is the version I have of each. I just installed the latest one but the issues are still there with pdf files.  I know I read online about 3rd party extensions settings that could cause this but I don't know how to set that up.

    adobe 2019.010.20091

    MacBook Pro is 10.14.3 version

    these issues have been happening probably over a year on and off. please let me know if there anything else I could look at.

    thanks

    Nick

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 18, 2019

    Thanks for sharing the additional information Nick. We appreciate it!

    Edited-

    Would you please try few more further steps to understand the root cause of the problem? Here the steps are-

    1- Navigate to the Adobe Reader's preferences and check the Sandbox Properties-

    • Choose Edit > Preferences.
    • In the Categories list on the left, select Security (Enhanced).
    • In the Sandbox Protections section, select or deselect Enable Protected Mode At Startup.
    • Enable Create Protected Mode Log File to record events. The changes take effect the next time you start the application.

    2- You may enable "Root" account to run the application in that. Here are the steps how to enable root user- How to enable the root user on your Mac or change your root password - Apple Support 

    Regards,

    Akanchha

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