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berri885
Participant
November 3, 2019
Question

Adobe Reader

  • November 3, 2019
  • 1 reply
  • 807 views

I had posted last year, trying to install Adobe Reader on my machine.  I continue to get an error 1722. 

 

I cleaned all of the files using the cleaner program and went to a FTP site to get the file:

 

AcroRdrDC1900820071_en_US.exe

 

My flash does not update either and is in the same directory as Adobe.

 

I have windows 7 Professional.  I have adobe air, don't know what that is, also have zinio reader 4.  Could these programs be preventing me from installing Adobe Reader?

 

My chip is 64 bit not 32 bit.

 

Any help would be appreciated.

 

Thank you.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 4, 2019

Hi Berri,

 

Thanks for reaching out. As described above, you are getting the error 1722 while installing the application, correct?

 

The error is shown due to a missing update for Universal C Runtime in Windows. Please refer to the steps provided in the help article here:

https://helpx.adobe.com/in/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.html

 

Let us know how it goes.

 

Regards

Amal

B
berri885Author
Participant
November 5, 2019

When I went to the site (microsoft) they said they did NOT have the files, gave me an error message NOT found.

 

I tried to fix my windows updater and it won't download any updates, so I am unable to get the update that you mentioned above.

 

I am at my wits end here.

 

Now I cannot install the program at all, it says that I have the program on my machine and I got rid of everything with the exception of Acrobat Air which I cannot get rid of.  I don't know if that has anything to do with my problem, so if you have alternative to this Situation, it would be appreciated.

 

Thanks.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 5, 2019

Hi Berri, we are sorry to hear that the issue still persists, please try the steps below and see if that works 

 

 

  • If you're on a 64-bit machine navigate to the folder C:\Windows\SysWOW64\ else navigate to C:\Windows\System32, on a 32-bit machine.

          Note: IfC:\Windows\SysWOW64 folder exists then you're on a 64-bit machine.

 

  • Search for the file msvcr120.dll and msvcp120.dll, and rename both the files.

          Don't delete the files. If the Visual C++ redistributable (vcredist_x86.exe) package fails to install, you can rename the files back.

 

  • Double click the downloaded Visual C++ redistributable (vcredist_x86.exe) package to install it. After the installation completes, check that msvcr120.dll and msvcp120.dll files are installed back. Once confirmed, you can delete the files that you renamed in step 3.

          Do not delete the latest installed msvcr120.dll and msvcp120.dll files.

 

 

Let us know how it goes.

 

Regards

Amal

 
 
 
 
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