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JacoSA
Participant
September 16, 2019
Question

Adobe reader 2019.012.20040 pdf default layout and zoom not working

  • September 16, 2019
  • 1 reply
  • 608 views

Hi guys

 

My Adobe reader 2019.012.20040 pdf default layout and zoom is not working. I have set it to 100% but it doesn't save the default. I have read all the Google suggestions (edit>preferences>>page display>Zoom to 100% / Preferences>Document> Check "Restore last view settings when reopening document">OK) on all the platforms (and yes my Adobe is updated) and nothing seems to be working.

 

Please help, this is quite frustrating 😕😕

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 16, 2019

    Hi JacoSA,

     

    Thanks for reaching out. As described above, PDF default layout and zoom is not working and you have tried the above troubleshooting steps as well, correct?

     

    The initial view setings are decided by the creator/author of the PDF file. Once the file is created only author can change the initial view settings, you can change the view while opening the file, however, as soon as the file gets closed and reopened it will open with their initial view settings.

     

    You may please refer to the help article- https://helpx.adobe.com/in/acrobat/using/viewing-pdfs-viewing-preferences.html

     

    Is this a behaviour with a particular file or with any file you try to open?

    Are you the creator/author of the PDF file?

     

    Regards,

    Amal

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