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cynthiam56488763
Participant
August 1, 2017
Answered

Adobe Reader asks me to update but won't let me-??

  • August 1, 2017
  • 1 reply
  • 3134 views

Hi:

When prompted to upgrade my Adobe Reader I get "Adobe Reader modified since original installation update--reinstall Adobe Reader OR #Error 1411--Adobe Reader cannot be updated at this time.  I tried to reinstall Adobe Flash player Installer last April thought it took and my Applications shows Adobe Reader modifications activity on March 23, 2017 maybe this is from when I tried to update, but every time I get an update notice, I get these messages.  I am able to open a pdf. Should I just ignore these messages? My nontechie nature wants to.  Thanks for any insight.

    This topic has been closed for replies.
    Correct answer ~graffiti

    Hi,

    First, thanks for helping. I appreciate it.  So, I have 2 Adobe Reader Icons on my sidebar and I opened them both and one says 10.1.6 and the other says 11.0.19.( just thought to check the second one today-not the brightest techie on the block) I'm wondering if somewhere along the line I tried to upgrade but downloaded a later version and I should have uninstalled the older version. ??

    I will have to go and see online how to uninstall. I'm wondering if I can just move the icon into the trash? Once I figure this out, I will do it and use your link.  I suppose I should uninstall both versions, right?  Too bad you're not using a mac. Haha. 


    Oh, I was a Mac user for many years. Just not recently (occupation change). You should be able to move the icon and the program file into the trash to uninstall. I know that there are third party uninstallers for Mac applications as well but can't recommend any (I think I used to use one called Appcleaner). I would remove both and start over again to see if things clear up.

    1 reply

    ~graffiti
    ~graffiti
    Legend
    August 1, 2017

    When are you getting this prompt? Is it when you are trying to view a pdf online? If so, it may not be because you need an update. It could be that the browser is using it's own pdf viewer.

    C
    cynthiam56488763Author
    Participant
    August 2, 2017

    Thanks so much for taking the time to answer. Actually, these update notices pop up randomly. Sometimes I'm online and other times I may be in doc.  Recently, I've received notices to update to the latest AR something D, so I go through the steps and then I get that first message I cited. I'm on a Mac OSX 10.11 so it can't be my system is old.  However, as to your thought, I will try and pay attention and see if that Update notice pops up when I'm online and viewing a pdf.  Thanks!

    ~graffiti
    ~graffiti
    Legend
    August 2, 2017

    While you are at it, open Adobe Reader and go to Help>About Adobe Reader. What version does it say you have?

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