Adobe Reader DC crashes when opening links in pdf, since last update to 19.021.20048

Forum|Forum|6 years ago
October 24, 2019
2 replies
1084 views

Hi,

We use Reader DC company wide, but it appears that since the last update, Adobe crashed (closes) after opening a PDF document and then click on a link in the pdf to a different PDF.

Version is 19.021.20048

This topic has been closed for replies.

A

Arpit Agarwal

Adobe Employee

HI TheodeBruin,

Thanks for Reaching out to us. Can you please help me with the dump file for the crash you are observing at your end so that we can triage the issue. Please refer to the link below to get the dump files.

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Please feel free to reach out in case of any issues

R

radek.lacny@thermofisher.com

Participant

The same issue with previous version 19.021.20047. A version released in May (19.012.20034) works fine.