Skip to main content
clarew93219607
clarew93219607
Participant
November 11, 2016
Question

Adobe Reader X1 reinstalled but still won't open

  • November 11, 2016
  • 1 reply
  • 611 views

Adobe Reader X1installed by Norton as replacement for Reader DC which had suddenly refused to open . However, same problem with this version after clearing out all traces of original program. Any ideas to resolve much appreciated as I cannot open any pdfs

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 11, 2016

    Hi Clarew93219607,

    If the application is not launching, then please follow couple of steps to see if that helps.

    I assume that you are using windows computer so first close all the Adobe instances,if running at the background.

    • Open task manager (right click on the task bar and click task manager)
    • Close all adobe services from background
    • Turn off Norton security (right click on norton and turn off-auto protect)
    • try launching the Adobe Reader again

    If it still doesn't work, then-

    • Right click on the application and run as admin.
    • Or try repairing the installation of application following the help document- Can't open PDF

    Let us know if that doesn't work.

    Regards,

    Akanchha

      clarew93219607
      clarew93219607Author
      Participant
      November 12, 2016

      Thank you Akki, I have tried all that you suggested but it still isn't working. In addition I was able to download and read ON SCREEN a pdf on an email I received this morning. However, when I had saved it I was then unable to re-open it??

      Regards.Clare

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      November 13, 2016

      Hi Clarew93219607,

      If its still doesn't work, then I would recommend you to use cleaner tool to uninstall the existing version of Adobe Reader DC Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reinstall the latest version of Adobe Reader DC through- Adobe Acrobat Reader DC Install for all versions 

      After reinstalling it, if it still doesn't work then please create another administrator account on computer and try launching the application there to see if that makes any difference.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices