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Nancy5EA4
Participant
September 24, 2020
Answered

All of my documents have suddenly become restricted. I cannot fill and sign anything.

  • September 24, 2020
  • 1 reply
  • 1560 views

My Adobe online documents have suddenly all become restricted. I can no longer fill and sign. I have not changed anything in my account. I cannot access anything in settings to change the file status.

This topic has been closed for replies.
Correct answer Amal.

Hi Nancy,

 

We are sorry for the trouble. As described, all the online documents have become restricted and you are not able to fill and sign.

 

Would you mind sharing the steps you are doing to fill and sign the PDF file?

 

Do you get any error message when you try to fill and sign the PDF? if yes, please share the screenshot of the same for a better understanding. Also, please share the file with us for testing.

 

IF the file is stored on a shared network/drive, please try to download the file to your computer locally and then try to open it with Acrobat Reader and fill and sign and check.

 

Also, make sure you have the latest version 20.12.20043 of Acrobat/Reader DC installed. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

1 reply

Amal.
Amal.Correct answer
Legend
September 25, 2020

Hi Nancy,

 

We are sorry for the trouble. As described, all the online documents have become restricted and you are not able to fill and sign.

 

Would you mind sharing the steps you are doing to fill and sign the PDF file?

 

Do you get any error message when you try to fill and sign the PDF? if yes, please share the screenshot of the same for a better understanding. Also, please share the file with us for testing.

 

IF the file is stored on a shared network/drive, please try to download the file to your computer locally and then try to open it with Acrobat Reader and fill and sign and check.

 

Also, make sure you have the latest version 20.12.20043 of Acrobat/Reader DC installed. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

N
Nancy5EA4Author
Participant
September 25, 2020

I was able to find a workaround for the time sensitive documents I needed to fill. 

And yes I had downloaded and tried to access that way.  It turns out it may have been a Google issue. For the meantime I have new copies of the documents I need that are fillable. 

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