Skip to main content
D
drgas001
Participant
April 25, 2017
Answered

Can't use the fill and sign tool as the document window goes blank

  • April 25, 2017
  • 2 replies
  • 3440 views

I am using Adobe Acrobat Reader version 2017.0009.20044 on a Mac using sierra version 10.12.4. A few weeks ago I could sign and put text onto pdf's ( using fill and sign tool), now all I can do is highlight. When I try to use the fill and sign tool I get a tool bar on the top of the window as usual but the rest of the window that normal shows the document is blank. I have uninstalled and re-installed ( from a new download) adobe but the problem remains. please help.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Drgas00,

    I apologize for the delay in response to your last message.

    Do you have any security software installed? If yes, you may disable it for a while for testing purpose and try again.

    If it works after you may turn the security back on as its not recommended officially.

    Also, As I can see in the above screenshot that you are not signed in the application.

    So you may click on the "Sign In" at the upper right corner of the application and sign in with your Adobe I.D and password and check again.

    Regards,

    Akanchha 

    2 replies

    A
    amberd54414847
    Participant
    August 21, 2017

    i too am facing the same problem, i have signed in and have not installed any security software on my mac

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      April 26, 2017

      Hi Drgas001,

      Are you experiencing this problem with a particular pdf file? Or is it with all the document when you are using "Fill & Sign"?

      Try using this feature online through- https://cloud.acrobat.com/ and if that works.

      Also, share the screenshot of the message when you are using "Fill & Sign" tool.

      Would be looking forward for the update on this.

      Regards,

      Akanchha

      D
      drgas001Author
      Participant
      April 27, 2017

      It happens with all documents ( I tried about 10) I can't seem to get any of my files to open on that cloud link you sent.

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      May 6, 2017

      Hi Drgas00,

      I apologize for the delay in response to your last message.

      Do you have any security software installed? If yes, you may disable it for a while for testing purpose and try again.

      If it works after you may turn the security back on as its not recommended officially.

      Also, As I can see in the above screenshot that you are not signed in the application.

      So you may click on the "Sign In" at the upper right corner of the application and sign in with your Adobe I.D and password and check again.

      Regards,

      Akanchha 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices