Cannot install pdf reader after download

Forum|Forum|6 years ago
May 28, 2019
1 reply
679 views

My computer is Window 8, I tried to download old version pdf reader but still cannot install.

Previously I can use pdf reader in Window 8, but after updated to upper version, it said there is one missing file in system, therefore I cannot use it.

But I found chrome can open pdf file, then I uninstall the reader. But now chrome cannot open some pdf file, so I would like to install reader.

This topic has been closed for replies.

Sunil_Soni

Adobe Employee

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amyl62820577Author

Participant

- Thanks for the reply! I tried to install the latest version & version for Window 8, above box come out with a cross and not tick in above picture. And when I clicked the finish button, it said installation is not successful, pls see if you know the problem, thanks!

AkanchhaS8194121

Legend

Hi amyl62820577

We apologize for the delay in follow up.

Looking at the screenshot, I believe the error message says "Newer version is already installed". If this is the case, then you may install the required Windows update, because the error is shown due to a missing update for Universal C Runtime in Windows.

You can install the update using one of the following ways given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Hoping that you have managed to install the application by now.

Thanks,

Akanchha

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