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thomasd40870422
thomasd40870422
Participant
September 12, 2017
Answered

Cannot Open b/c Not a Supported File Type or File has Been Damaged

  • September 12, 2017
  • 1 reply
  • 13398 views

I have AA Reader DC 2017.012.20098 on a Dell desktop with Windows 10.

When I boot the computer I get an unsolicited message from AA Reader DC: Adobe Acrobat Reader could not open '39cc10d.5a73cb26' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).  I have no idea what the file is or why Acrobat is even opening.

Any suggestions for troubleshooting?  Thanks.

    This topic has been closed for replies.
    Correct answer ~graffiti

    OK, the original error has stopped. I now get a message asking me how I want to open file .5a73cb26.  It offers Adobe Reader as an option (although it no longer exists on my PC).  I chose Notepad and got a display of jibberish.

    I'm guessing the next step is to reinstall Reader?


    thomasd40870422  wrote

    OK, the original error has stopped. I now get a message asking me how I want to open file .5a73cb26.  It offers Adobe Reader as an option (although it no longer exists on my PC).  I chose Notepad and got a display of jibberish.

    I'm guessing the next step is to reinstall Reader?

    That probably will not fix the issue. For some reason, your OS had decided that whatever type of file that was needed to be open in Adobe Reader. Now it may try and open in Notepad.

    You probably need to go to a support forum for your OS to get this one worked out. It's not an Adobe Reader issue.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    September 13, 2017

    Hi Thomasd,

    Based on the above mentioned description, when starting the computer, you are getting an error that Reader is unable to open a specific file, is this correct?

    Please try performing a clean boot on your computer and check if you are still receiving the message.

    Steps to perform a clean boot: https://support.microsoft.com/en-ph/help/929135/how-to-perform-a-clean-boot-in-windows

    Let us know how it goes.

    Shivam

    thomasd40870422
    thomasd40870422Author
    Participant
    September 13, 2017

    Hi, I attempted several clean boots with no change to my issue.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    September 14, 2017

    Try associating pdf to open with Reader and see if that works. Steps given in the following link:

    Associate PDF files to always open in Acrobat or Reader on Windows 10

    Keep us posted with the results.

    Shivam

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