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eminu46066693
eminu46066693
Participant
September 18, 2017
Question

cannot print with Acrobat reader DC

  • September 18, 2017
  • 1 reply
  • 696 views

I am using a MAC OS Sierra v10.12.6 system and cannot get PDF files to print. The printer works fine with everything else. Is there some trick to get this to work?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 19, 2017

    Hi Eminu,

    As mentioned can't print using Adobe Reader DC, so is there any specific error message that you are getting during print?

    Could you please try the troubleshooting steps suggested in help document- Troubleshoot PDF printing in Acrobat and Reader

    Let us know if it doesn't help.

    Regards,

    Akanchha

    eminu46066693
    eminu46066693Author
    Participant
    September 19, 2017

    No messages. It seems the file gets sent to the printer (the icon appears), but it never enters into the queue.

    The troubleshooting guide is worthless. I already did the basic stuff, like check the printer, reboot the computer, etc.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 20, 2017

    Hi Eminu,

    Sorry for the delay in response.

    Could you please check with a different user account? Create a root account on your system and check the same.

    How to enable the root user on your Mac - Apple Support

    -Akanchha

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