Hi leonardl52405397,
Assuming you have Adobe Acrobat Reader installed, try to follow the steps mentioned below:
1- Check for updates- launch Reader>click Help>select Check for Updates.
2- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
3- Restart the computer.
4- Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution
Could you please confirm the version of Reader DC installed on the machine?
To check the version, launch Reader>click Help>About Adobe Acrobat Reader DC