Cannot sign in and comment on PDF

Why am I getting error messages when I try to sign in Adobe? And it also is not letting me comment on the PDF's.

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Community Manager

Hi miriamn60237713,

Please let us know the Adobe application you are trying to sign-in on.

Do you get any error message when you try to sign-in in application?

What happens when you try to comment on PDF's?

Regards,

Meenakshi

Participant

It is the Adobe Acrobat Reader DC. It just says, "An error occurred" whenever I try to log in.

And whenever I try to comment on the PDF's, it says "Access Denied"

Thanks.

Community Manager

Try "Run as administrator" option to open application.

For that, right click on Adobe Acrobat Reader DC application and select Run as administrator from drop down list.

Then try to Sign in with your Adobe ID. Please make sure that you are using the correct email address.

If that does not work, try to run cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.

Let us know if it works.

Regards,

Meenakshi

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