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A
anneb68112918
Participant
April 27, 2017
Question

email download

  • April 27, 2017
  • 1 reply
  • 505 views

Not sure what I did but every time I try to download a picture or a document in an email it automatically goes to adobe reader, how do I change that back to letting me open the download where I want? thank you

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    April 29, 2017

    Hi anneb68112918,

    Could you please let us know if you are trying to open your email account on Web (using a Web Browser)or in an application like Microsoft Outlook/ Thunderbird?

    Which Web Browser you are using to download the document- Google Chrome/Mozilla Firefox/Edge/Internet Explorer?

    Awaiting your response.

    -Shivam

    A
    anneb68112918Author
    Participant
    April 29, 2017

    I am opening my aol email on the web via Microsoft Edge. When I click on the attachment, no matter if it is a photo or document it now automatically opens in acrobat reader, no longer gives me an option. Up till a last week I was able to open/download any attachment so I believe I must have checked something that said always use this program just don't know how to undo it.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    May 12, 2017

    Hi anneb68112918,

    I am sorry for taking so long to respond.

    Could you please try changing following setting in MS Edge and see if that helps?

    1- Launch Edge>click three horizontal dots in the top-right corner of the screen>click Settings.

    2- Scroll down the window and click View advanced settings.

    3- Under Downloads>turn on "Ask me what to do with each download"

    Thanks,

    Shivam

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