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vernd88
vernd88
Participant
December 13, 2017
Question

Email error

  • December 13, 2017
  • 2 replies
  • 1737 views

I am trying to send a pdf via email using "send file" on the latest version of Adobe Acrobat Reader.  On Monday, it worked fine.  Yesterday and today I get the following message: "An error occurred while trying to create a mail document.  Adobe Acrobat is unable to complete your request."

I am using a mac and going through Mail. 

    This topic has been closed for replies.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 13, 2017

    Hello Vern,

    We apologize for the inconvenience caused if the suggestions mentioned in the KB docs are not working, try the steps mentioned below:

    Let us know how it goes.

    - Anand Sri.

    D
    danpiea92564529
    Participant
    March 6, 2018

    These replies are brain-dead.  The application doesn't work to attach the/a pdf to an email and hasn't since complaints started some years ago.  This is an example of Adobe's poor software design, dysfunctional features, and abject lack of support.

    The only way to forward, unless you are using outlook, is to manually attach the pdf to an email.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      December 13, 2017

      Hello vernd88

      We apologize for the inconvenience caused, as per the description above, you are not able to send a PDF file from Adobe Reader using the "send file" option as getting an error message "An error occurred while trying to create a mail document.  Adobe Acrobat is unable to complete your request", Is that correct?

      Please refer and try the troubleshooting steps from the following KB docs which discusses the similar issue and scenario Acrobat XI help with "Send file as email..." settings 

      Problem emailing document

      Reader DC "send file as e-mail attachment" button not working: Outlook 2016

      Let us know how it goes.

      Regards,

      Anand Sri.

      vernd88
      vernd88Author
      Participant
      December 13, 2017

      Anand Sri -

      None of those steps worked.  In fact, they didn't work for the people to whom they were proposed in the first place.  Plus, I am on a mac and using Mail, not trying to go through outlook.

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