Skip to main content
joe_infusion
joe_infusion
Participant
November 22, 2017
Answered

Error opening PDFs in Reader (Win 10)

  • November 22, 2017
  • 1 reply
  • 807 views

Hello, first time poster here so let me know if I'm in the wrong place!

One of our clients are starting to have trouble opening PDFs with Adobe Reader. The first time they open a PDF, Reader opens it, but displays a blank file. If they close Reader and open it again, a background process is spawned (according to Task Manager) but a window never appears.

They're all running the latest build of Windows 10 (currently 15063.726) and we've uninstalled and reinstalled Reader, but the error is still occurring. It's happening to more and more of their computers as the week goes on so I'm assuming Reader has been updated recently and when run, it auto-updates (currently version 2018.009.20044).

Initially the only computers encountering the issue had a trial of Acrobat Pro installed so I thought that might have had something to do with it, but removing this made no difference, and computers which never had the trial are now facing the same issue.

Is there anything we can do to resolve this issue? Any help would be greatly appreciated.

Many thanks,

Joe

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi Joe,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    1 reply

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    November 29, 2017

    Hi Joe,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

      joe_infusion
      joe_infusionAuthor
      Participant
      December 8, 2017

      That seems to have solved the issue, and no one else is reporting any problems. Thanks for your help!

      Joe

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices