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Anonymous
January 20, 2017
Question

Error when trying to email from Adobe Reader DC using Windows 10 mail client

  • January 20, 2017
  • 1 reply
  • 967 views

I am running Adobe Reader DC version 2015.023.20053 and brand new install of Windows 10 Home 64 bit that is patched to current levels. I am using a hotmail account and putting in the correct inbound and outbound information and port numbers.  When clicking on the email envelope in reader it starts to process and then errors out.  "unable to connect with the mail server".  I have an old laptop running Vista and Acrobat 8 and Windows Live 2011 and it works. 

The email alone on the new laptop works fine. 

Thanks,

KCC

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 3, 2017

    Hi Casey602,

    As explained above, I believe that your Hotmail account has been set up as your Windows 10 email client?

    • Make sure that is set up as "Default email application (Microsoft Outlook)" under Preferences setting of Adobe Reader DC.
    • Go to Edit>Preferences>Email Accounts> Select Default Email Application (Microsoft Outlook)> Make Default
    • Click OK
    • Try sending the document now.

    Hope this works.

    Regards,

    Akanchha

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