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wilsonc12
Participant
July 4, 2019
Question

Files with more than 1000 comments with slowness

  • July 4, 2019
  • 1 reply
  • 408 views

Hi Guys,

In the company where I work, there are .pdf files with more than 1000 comments, these files even running on a powerful machine with SSD is very slow to execute and edit.

Is there any way this problem is solved?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Community Manager
August 7, 2019

Hi Wilsonc,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as stated above, file with more than 1000 comments is very slow to execute and edit, we need some more information for a better understanding:

  • What is the application you are using to open PDF and the version? To check the version of the application please refer to the help article - DC Release Notes — Release Notes for Acrobat DC Products
  • What is the OS and version?
  • Is this a behavior with a particular file or with any file you try to open?
  • Is the file locally available on the computer or is it on a network drive?

In the meantime, you may try the following steps:

Let us know if that brings any difference

Regards,

Amal