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Anonymous
April 5, 2017
Question

Frequent application crashes with acropdf.dll_unloaded module in stack dump

  • April 5, 2017
  • 1 reply
  • 1105 views

.Net 4.6 application encounters frequent and persistent random crashes with the following exceptions logged in event log:

Faulting application name: Al.exe, version: 3.2.450.4005, time stamp: 0x586e1d71

Faulting module name: AcroPDF.dll_unloaded, version: 11.0.10.32, time stamp: 0x547e970c

Exception code: 0xc000001d

Fault offset: 0x0000ff9b

Faulting process id: 0x32f8

Faulting application start time: 0x01d2ad0f799949ab

Faulting application path: C:\Program Files (x86)\Al\Al.exe

Faulting module path: AcroPDF.dll

Report Id: 3ca54ca5-1944-11e7-8107-b261e41653d0

Faulting package full name:

Faulting package-relative application ID:, version: 11.0.10.32, time stamp: 0x547e970c

Exception code: 0xc000001d

Included brief snapshot of configuration. Require assistance to troubleshoot this error

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    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    April 5, 2017

    Hi michellef24018471,

    Sorry for the inconvenience caused.

    What are your steps to reproduce the issue? Is this happening while opening a file? What is the version of Reader you are using also operating system name and version?

    Looking at the below logs it seems you might be using a third party plugin with Reader or you have some application which is dependent of Reader. And that is leading the crash.

    Faulting application name: Al.exe, version: 3.2.450.4005

    Faulting application path: C:\Program Files (x86)\Al\Al.exe

    Could you confirm it please?

    -Tariq Dar.

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