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gregh68375220
Participant
December 23, 2017
Answered

Help! [Opening Presentations]

  • December 23, 2017
  • 1 reply
  • 887 views

I have been trying to open several pdf presentations from the American Red Cross. When they are downloaded they will open. An error box appears and states "There was an error opening this document. The file is damaged and could not be repaired." I have followed the Red Cross's advice and insured that I have the latest versions of adobe reader and flash player. Does anyone have any advice? My computer will open documents in Adobe fine but will not open the presentations.

[Title modified by moderator. Was "Help!"]

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    This topic has been closed for replies.
    Correct answer gregh68375220

    The link you sent is not a PDF. Check the other links and see if they end in PDF. If they are not PDFs, you won't be able to open them in the Adobe Acrobat Reader.

    If they can be downloaded, and if they are videos, you might need a video viewer to see them.

    Can you watch them online? You would need a viewer for that, too. Maybe QuickTime or something else? I am guessing since I haven't seen the files.


    Jane-e,

    I want to thank you for trying to help me. You were the only one who stepped up to help me out. I figured out the issue. My McAfee firewall was blocking something when I downloaded the presentations. I’m not sure how or what it was doing, but when I turned off the firewall and re-downloaded the file it began to work like the others. I turned my firewall back on after the download and it still successfully works correctly. I was about in a panic because I have six red cross classes to teach starting the first week of January and I absolutely have to have these presentations to be in accordance with the Red Cross.

    Thank you again and I hope you have a very Merry Christmas.

    Soli Deo Gloria,

    Greg Hart

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 23, 2017

    Are the presentations in PDF?

    Are you downloading them first or opening them from the browser?

    Which browser?

    Can you give a link to one of the presentations so we can test it?

    G
    gregh68375220Author
    Participant
    December 24, 2017

    Hello,

    It is a video presentation. I do not think I can provide a link as the presentation is password protected. I am downloading them first and then trying to open them. I am not sure what you mean by opening them from a browser. I am using Chrome and I have tried Firefox. I can try to send the file via email if you would like. I will also send you the instructions.

    Thank you.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 24, 2017

    The link you sent is not a PDF. Check the other links and see if they end in PDF. If they are not PDFs, you won't be able to open them in the Adobe Acrobat Reader.

    If they can be downloaded, and if they are videos, you might need a video viewer to see them.

    Can you watch them online? You would need a viewer for that, too. Maybe QuickTime or something else? I am guessing since I haven't seen the files.

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