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Participant
February 24, 2017
Answered

how to open a file ?

  • February 24, 2017
  • 3 replies
  • 1016 views

Hi, my bank sent me an answer about my card. They sent me a file in pdf, i download the new version of adobe cause the link beings me, , that was not easy, but i am here BUT when i click in the link it brings me again to the ^bear^ adobe page,  but although i have the password i dont know how open the file,  plase help me!!

thank you!

    This topic has been closed for replies.
    Correct answer Bernd Alheit

    Hi, Sorry i don´t speak english so well. I cant save the form because it is just a link. the link is "http://www.adobe.com"

    I just wanna know how i can open the file, doing click on the link from my  the bank e-mail.


    On Windows try the Internet Explorer.

    3 replies

    Legend
    February 24, 2017

    That's not a link to your file. Read the email carefully, maybe there is an attachment or another link.

    Legend
    February 24, 2017

    What happens EXACTLY when you click on the link?

    Legend
    February 24, 2017

    Do you see a page saying something like "to read this file you need the latest Acrobat Reader" or something like that.? What is your browser?

    Participant
    February 24, 2017

    hi Again!!  my browser is google Chrome!

    thanks!

    Legend
    February 24, 2017

    You didn't say so I'm going to assume that you see a page saying something like "to read this file you need the latest Acrobat Reader" or something like that. If so you must save the form. For example, right click on that message and choose SAVE AS. Save to your desktop. Then open the file fom your desktop in Acrobat Reader.