Install Reader on new iMac

Question

Hey all,I'm stumped.  We have a brand new iMac with Catalina I'm trying to install Reader (2000920063) and receive an error: Nothing I try seems to get this installed.   I thought because we had transferred some things over from an older mac to this one there must be a conflict somewhere.  I can't find anything in finder or Activity Monitor that is related to Adobe though and the cleaner tools say nothing is installed. So, I tried to install Acrobat Pro.  I receive an error P81 that says an installer is already running (even after reboots and full restarts). I've lost a bit of hair to this so any help would be greatly appreciated. Thanks!

Nancy OShea · Answer

You can't transfer program files from one system to another. It never works and often causes problems.

Catalina supports only 64-bit apps. 32-bit uninstallers won't run on your OS. So you must manually remove those files with the Adobe Cleaner Tools.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

After cleaning off old files, restart your computer before installing new software.

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Acrobat Pro DC -- the complete solution.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

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