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pvasha
Participant
February 12, 2020
Question

Not able to open documents created by others for fill and e-sign

  • February 12, 2020
  • 1 reply
  • 5252 views

I am not able to open documents created by others for filling and e-signing. I am also not able to start adobe reader as an administrator. My OS is windows 10 version 1903 build 18362.592, 64 bit, and adobe reader version is 2020.006.20034

Whenever I open any document, I get the following error:

The document enabled extended features in Adobe Acrobat Reader. The document has been changed since it was created and use of extended features is no longer available. Please contact the author of the original version of this document.

I am attaching the screenshots of the issue faced.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 12, 2020

Hi Pvasha,

 

We are sorry for the trouble. As described, you are not able to open the PDF documents created by others for fill and sign.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to open in Adobe Acrobat Reader DC? Please try to open a different PDF file and try to fill and sign and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us. 

 

Also, please try to disable the protected mode for testing and see if that helps. Go to Edit > Preferences> Enhanced security > Turn off the Protected mode and uncheck the enhanced security > Click OK 

Note: Please turn on the security after testing.

 

You may also refer to a similar discussion here (https://community.adobe.com/t5/acrobat-reader/the-document-has-been-changed-since-it-was-created-and-use-of-extended-features-is-no-longer/td-p/8342169?page=1) and see if that helps.

 

Let us know how it goes

 

Regards

Amal 

[Edited Response]

 

P
pvashaAuthor
Participant
February 13, 2020

Hello,

 

I am facing the issue with all the files. I also disabled the enhanced security settings, but still facing the same issue.

 

I have upoaded one of the forms where I am getting the error, the file contents are displayed, but I am unable to make any change or afix digital sigature.

https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Aa28db177-c1fc-46da-a573-7797b42a2040 

 

 

Best Regards,

 

Prashant

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 13, 2020

Hi Prashant!

 

Thank you for sharing the details and sorry for the trouble, would it be possible to share some more sample file with us on which you are experiencing this issue so that we can investigate further?

 

Thanks for your time and patience thus far.

 

Regards,

Anand Sri.

 

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