Skip to main content
lbellino
lbellino
Participating Frequently
May 29, 2018
Question

Paper/Printing Issue

  • May 29, 2018
  • 1 reply
  • 3344 views

Hello.

I'm trying to print PDF's to my HP plotter, but noticed that the paper size noted is incorrect and should read 34". How can I fix this without having to reload the paper again, since I've already tried that. An IT tech person that I've been working in our office said this should fix my problem that is shown in the second image where my print is not printing correctly. I'm having to trim the paper every time I print a PDF, which is wasting a lot of paper. Feel free to offer other suggestions to fix this, if you feel if this fix will not solve my problem. Thanks in advance.

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 29, 2018

    Hello Lbellino,

    We apologize for the inconvenience caused, as per the description above, the paper size noted is incorrect and should read 34" in your HP Designjet printer, Is that correct?

    Please enable the checkbox "Choose Paper Source by PDF page size" and try printing the PDF file and see if this brings any difference

    Try disabling the option and see if this prints the PDF in the correct paper size. Make sure that you have the latest version of Adobe Reader installed, check for any pending updates from help>check for updates, reboot the machine after installing any updates.

    Also, make sure that you have the latest printer driver installed on the machine. You can also refer and try the suggestions from the following Adobe article Troubleshoot PDF printing in Acrobat and Reader

    Have you tried printing the PDF to a different printer? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version of the operating system installed? What is the make and model of the printer and the version of the driver installed?

    Please help with these piece of information so that we can assist you in a better manner.

    Looking forward to your response.

    Regards,

    Anand Sri.

    lbellino
    lbellinoAuthor
    Participating Frequently
    May 29, 2018

    Thanks for your reply. I'm using an HP Designjet T770 plotter, which is the plotter with the issue, since the other printers we use for PDF's are using for 8 1/2" x 11" or 11" x 17" and those print fine and to the paper size that is specified. This HP plotter we use for the larger size prints, which we use daily and don't have another plotter that will print these large prints.

    I have printed both where the check box was enabled and disabled for "Choose Paper Source by PDF page size" and that doesn't fix the issue.

    I did check for updates and its says we're current and there are none at this time.

    This is a Windows computer, version is Windows 7 Pro

    Below is the version I have installed per the company I work at. Not sure what the "Dot" version is, unless that's what the "DC"

    means. I'm checking with our IT person to verify the drivers. But at least you have this information to see if any of these items could be the issue.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices