Skip to main content
D
darona38174574
Participant
October 20, 2017
Question

PDF Documents freeze

  • October 20, 2017
  • 1 reply
  • 700 views

Hi There

We have been using Acrobat Adobe 9 Pro for a few years now, it has worked very well but recently we are experiencing issues with the program.

We have PDF files that are edited to include fields that can be typed into, these have been updated and amended along the years and all has been well.

Over the last couple of months the program has started to freeze mid edit causing the page to go blank and the fields hold no information. We have used the repair tool but still have this issue

Further to this if you try and save the document it give this error message

The document could not be saved. A file I/O error has occured

Does anyone know a way to fix this issue

Kind regards

Daron Ashmore

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    December 19, 2017

    Hi Daron,

    Sorry for the delay in response.

    Are you still experiencing this issue? If yes, please try troubleshooting steps suggested in the links given below:

    Windows restarts or displays a blue screen when opening PDF in Acrobat or Reader 8

    I/O error when saving newly created

    Acrobat File I/O Error (Installation & updates)

    Feel free to update this discussion if you need any further help.

    Shivam

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices