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kevinp44187608
kevinp44187608
Participant
May 26, 2017
Question

PDF Files

  • May 26, 2017
  • 1 reply
  • 264 views

I send PDF files to other people however they cannot open the files,therefore I have to send in JPEG format....What's the problem and how do I overcome it???

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    1 reply

    T
    Test Screen Name
    Legend
    May 26, 2017

    There are any number of possible problems. To help these people read the files you need to start by getting detailed symptoms. Here's what I'd ask:

    * Are you able to read PDF files sent to you by other people - or has nobody done that before?

    * What is your system (for example Windows 7, Mac OS Sierra, iOS, Android)?

    * What is the version of Acrobat Reader you have installed, if any?

    * If you get an error message, exactly what is it?

    * If you are opening from a browser, what is the browser?

    * If you are opening from your email app, what is the app?

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