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R
RBR2
Participant
December 28, 2018
Answered

PDF scanned by Epson ET-2750 won't open in Adobe Reader

  • December 28, 2018
  • 1 reply
  • 1387 views

Mac OS 10.13.6 (High Sierra)

Adobe Reader up-to-date

Epson scanning software up-to-date

I am able to print from the Mac and scan, saving the PDF file to Documents or other locations. If I attempt to open the PDF with Adobe Reader, it crashes generating a lengthy error code. I am able to open the PDF file with Apple Preview. If I save the document as a JPEG it opens normally.

Epson tech support said "call Adobe" and that's all.

I would appreciate any insight into this problem.

This topic has been closed for replies.
Correct answer RBR2

Additional information.

I Googled the error and came up with a post I not found when searching the Adobe site in which the OP said he resolved the problem by reinstalling Acrobat Reader. I Googled the download rather than drilling through the Adobe site and downloaded the file rather than using the prior download. I uninstalled the existing install (again) using AppZapper which eliminates various files associated with an app and then installed Reader from the fresh download. Surprise! The second time is apparently the charm. I do not have an explanation for why the first reinstallation did not resolve the problem and the second one did, but it now works!

Thank you for your kind assistance!

1 reply

~graffiti
~graffiti
Legend
December 28, 2018

If I had to guess I would say that the file coming from your scanner isn't actually a pdf file (even if it has a .pdf extension). Preview will open .jpg files.

We can find out easy enough. Open the file in a text editor, you will see the code. Copy/paste the first few lines of code in here.

R
RBR2Author
Participant
December 30, 2018

Thank you for your assistance.

Since posting the question I have discovered that Acrobat Reader appears to be unable to open any PDF files, including downloaded ones and ones created earlier from a variety of sources. I had uninstalled and reinstalled a current version of Acrobat Reader, but the problem persisted.

The one clue I could not make heads or tails of was "Library missing" reason for termination. Here is a portion of the crash report.

Process:               AdobeReader [33586]

Path:                  /Volumes/VOLUME/_CCC SafetyNet/*/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Identifier:            com.adobe.Reader

Version:               19.010.20064 (19.010.20064)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           AdobeReader [33586]

User ID:               503

Date/Time:             2018-12-29 23:56:44.907 -0600

OS Version:            Mac OS X 10.13.6 (17G4015)

Report Version:        12

Anonymous UUID:        70123CD8-6614-F169-B657-2CD8C7C76D3B

Sleep/Wake UUID:       CB88DDDE-7263-4BFD-9A83-B39CBF596621

Time Awake Since Boot: 170000 seconds

Time Since Wake:       110000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

  Library not loaded: @loader_path/../Frameworks/Acrobat.framework/Acrobat

  Referenced from: /Volumes/VOLUME/_CCC SafetyNet/*/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

  Reason: image not found

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