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May 4, 2020
Question

Problem installing Acrobat Reader DC on El Capitan

  • May 4, 2020
  • 0 replies
  • 848 views

Hi,

I'm using an iMac 20" with OSX 10.11.6 "El Capitan". I enter the Adobe download site and follow all the steps to download the Reader version for my OSX:

1.- Select Mac OS Intel 10.11

2.- Select the language (Spanish in my case)

3.- Select Reader 2019.010.20099 for Mac Intel, that is the only version available for the download.


The download goes well and I get the file in a few seconds. The problem starts when I try to install it because the installation goes well until the progress bar is in 58-60%, the process stops with a green tick and a full progress bar. I press Run Adobe Acrobat and the Adobe website opens showing an error message, the installation was incomplete and I have to try again.


I have downloaded the English version and averything goes perfect.


Could anybody tell me if there is any solution?


Thank you

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