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calleweiman
calleweiman
Participant
May 12, 2017
Question

Problem opening PDF Direct from OneDrive

  • May 12, 2017
  • 1 reply
  • 957 views

Hello out there,

i have a problem with opening a PDF from OneDrive.

When opening a pdf document i get a logon to office365

im logging on to that without problem

then i get a checkout question. i Choose no and then an error occurs saying

"Error opening document"

if i choose not to logon to the office 365 the PDF is opening ok

Anyone have any suggestions

We have Adobe DC installed.

one remark is if i try another reader like FOXIT it works fine

Br

Calle

This topic has been closed for replies.

1 reply

G
Adobe Employee
Gagan
Adobe Employee
May 16, 2017

Hi Calle,

Thank you for taking the time to write to us regarding this issue.

It would be great if you could help us with the following queries so that we can reproduce it internally and look into it -

1) Please share a video demonstrating the problem which you are observing.

2) Exact steps to reproduce the issue.

3) Whether your documents are hosted on OneDrive or SharePoint site.

Thanks for your help.

Regards,

Gagan

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