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February 27, 2017
Question

Reader DC 5 Installer doesn't install.

  • February 27, 2017
  • 2 replies
  • 381 views

My apologies. I just submitted this issue incorrectly - without a title.

Using a MacBookAir, OS 10.11.6

No trouble downloading Reader DC Install, but can't install:

When I click to install a dialogue box says "Please click to close, then click retry". Only "Continue" appears on dialogue box.

If I clock "Continue", the same "retry" message appears.

If I click the red dot to close the dialogue box, a new box appears asking if I want to abort the installation.

If I say no I get the same retry request. If I say yes I'm given the request to download which works - with the same vicious circle that follows ?

What is the way out of this Catch 22 situation ?

    This topic has been closed for replies.

    2 replies

    Legend
    March 1, 2017

    Is there anything else about WHAT it wants to close?

    Meenakshi Negi
    Community Manager
    Community Manager
    March 1, 2017

    Hi marisf51496463,

    Please try to install Adobe Acrobat Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know if you still experience the issue.

    Regards,

    Meenakshi