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TheLithiumKid
TheLithiumKid
Known Participant
May 17, 2017
Question

Reader DC constantly hanging, when you try to save the file

  • May 17, 2017
  • 1 reply
  • 2965 views

hi

we are using the latest version of adobe reader DC. Machine is windows 8.1.

when a user has adobe open, and tries to save the file., it will hang adobe 9 times out of 10.

for example, a user recieves an email with a pdf, she opens it in adobre reader. when she goes to save it, it hangs and has to be killed from the task bar.

alternatively, before opening it,. she right clicks on the file in outlook, and chooses save, and she can save it anywhere.

any suggestions on what i can check

i allready did the following

Edit > Preferences > 3D & Multimedia > Uncheck "Enable hardware rendering for legacy video cards"

Edit > Preferences > General > Uncheck "Enable protected mode at startup"

Edit > Preferences > Internet > Uncheck "Allow speculative downloading in the background"

Edit > Preferences > Security (Enhanced) > Uncheck "Enable enhanced security"

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 17, 2017

    Hi SuperHans111111,

    Thanks for sharing the detailed information and trying the troubleshooting steps.

    As mentioned above, when you are trying to "Save" the document application freezing.

    You may change some some preferences settings as suggested in the forum thread "save as" pop up box does not allow me to save the document. where quite similar issue has been addressed, and see if that works in this scenario.

    Let us know the update.

    Regards,

    Akanchha 

    TheLithiumKid
    TheLithiumKidAuthor
    Known Participant
    May 19, 2017

    Hi

    unfortunately that did not fix the issue, the user is still experiencing hanging when she goes to save a pdf.

    ...

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