Looking for a solution here. I have one user who's Acrobat Reader Dc started failing to convert files starting a few weeks ago. I've completely removed the software and re-installed it but that didn't work. I was able to sign in on my own computer using her credentials and it worked fine. What else can I check? She doesn't want to use the website to convert, prefers to do it within the app.
Hi Pauls,
Sorry for the delay in response to your query.
The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure".
This issue has now been rectified and the services are up and running fine. We request you to check back whether it has resolved at your end or not.
If you are experiencing this problem using Adobe Reader desktop application, then you may turn the security software (if any) off for a while and check back.
"Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done."
Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.
Regards,
Akanchha
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